Emergency Notice - Communication Center and Monitoring Servics

The state of Illinois has posted an emergency contract opportunity for communications center and monitoring services for the Illinois Department of Juvenile Justice (IDJJ). The contract term will be from March 30, 2021 to June 27, 2021, with an estimated total expenditure of $40,000. The selected vendor will provide a 24-hour call center that assists the Illinois Department of Corrections and IDJJ with offender movement, scheduling, emergencies, and incident reporting. The services must include a web-based interface that integrates with IDJJ's system of record. This emergency contract is necessary because the previous joint contract between IDJJ and the Department of Corrections lapsed before a new one could be put in place, and IDJJ seeks to continue using the same vendor to allow time to put a new contract out for bid.

The incumbent vendor, Protocol Criminal Justice Inc., was selected for this emergency contract due to their experience providing these critical services and the need for a seamless transition. There are no set-aside designations or restrictions on the types of organizations that can respond, but the contract will be awarded to a single vendor. The funding source for this emergency contract is estimated, with no specific details provided on the funding type. Interested parties must submit their responses by June 27, 2021.