Emergency Call Center Annual Cleaning

The City of Raleigh Emergency Communications department is seeking proposals for annual cleaning services for their 911 Center Console Workstations through RFP #274-ECC-2025-02. The procurement involves comprehensive cleaning of 53 console workstations, which includes detailed vacuuming, surface sanitization, structural inspection, and condition reporting. Proposers must have a minimum of three to five years of experience specifically cleaning 911/Public Safety Dispatch Centers, with employees who have direct experience working in live 911 centers. The evaluation criteria will assess proposals across six key areas: corporate background and experience (20 points), financial stability (20 points), project understanding (20 points), project approach (15 points), team experience (10 points), and proposed cost (15 points). The RFP requires submission of one signed original proposal, one electronic version on USB drive, and two paper copies, with all proposals due by 04/23/2025 at 5:00 PM EST. Contractors must ensure all employees complete background checks and obtain Criminal Justice Information Services (CJIS) certification. The cleaning must be performed during business hours (8 AM to 5 PM), with careful rotation of workstation cleaning to avoid disrupting critical emergency communication operations.

The RFP does not explicitly mention set-aside designations or restrictions for disadvantaged enterprises. The contract will have an initial three-year term with the option to renew for up to two additional one-year terms, providing potential long-term engagement for the selected vendor. While specific budget ranges are not detailed in the documentation, the comprehensive requirements suggest a specialized service with significant operational considerations. The procurement emphasizes the critical nature of the work environment, requiring contractors to be highly sensitive to the operational activities of the emergency dispatch center. No information is provided about incumbent vendors or existing technological infrastructure that might require integration. Proposers will need to demonstrate not only cleaning capabilities but also a profound understanding of the unique operational sensitivities inherent in a 911 emergency communications center, including the ability to work seamlessly within a high-stress, mission-critical environment.