EDIS90726 RFQ-ITS Equipment and Software Maintenance - Quadient Inserters

The State Controller's Office (SCO) in California is requesting quotes for on-site preventive maintenance, on-call repair services, and software maintenance of Quadient mailing equipment and software under RFQ-ITS EDIS90726, with bids due October 29, 2026. Small Business, Micro Business, and Disabled Veteran Business Enterprise certifications are eligible for bid preferences and incentives not to exceed a combined 15 percent of the bid amount or $100,000, whichever is less.

The scope covers two Quadient DS1200 Q4i Folder Inserters and two instances of Quadient AIMS500 Software located at SCO Disbursements, 3301 C Street, Room 770A, Sacramento, California. Services include quarterly preventive maintenance per manufacturer specifications, remote diagnostic support, software maintenance releases, after-hours on-call service with minimum two-hour billing, provision of updated operator manuals, and replacement of original equipment manufacturer parts at no additional cost to SCO (except parts damaged by SCO misuse). The contractor must maintain a technical support telephone line during SCO business hours (8:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday, excluding state holidays) and provide on-site service within two hours of equipment stoppage notification. The contractor must be located within 60 miles of Sacramento and must employ Quadient-certified field technicians with at least two years of mailing inserter maintenance experience and technical knowledge of Quadient AIMS500 Software.

The contract term is one year with an optional one-year extension, effective December 1, 2026. The contractor must maintain $1 million general liability insurance, statutory workers' compensation with $1 million employer's liability limits, and $1 million automobile liability. Compliance with California Information Practices Act requirements and NIST SP 800-53 security standards is required. Written questions are due October 14, 2026. Cost opening is scheduled November 2, 2026, with anticipated award November 9, 2026.