E 9-1-1 Computerized Equipment & Network Component Maintenan

Palm Beach County's Board of County Commissioners and Public Safety Department issued Request for Proposal (RFP) 22-038-MD on May 18, 2022, seeking a single contractor to provide comprehensive maintenance and support services for the county's Emergency 9-1-1 Computerized Equipment and Network Components. The procurement encompasses maintenance, Text-to-911 services, 911 Mapping (GIS), cybersecurity, and related support for the existing Intrado 9-1-1 Customer Premise Equipment and Host-Remote equipment serving fifteen Public Safety Answer Point (PSAP) locations with 116 workstations, fifty remote laptop units, and two VIPER host systems. Proposers were required to submit pricing for five primary maintenance service categories including on-site support with antivirus protection, software subscription and evergreen services, remote help desk support, remote monitoring, and advance replacement services, along with additional pricing for Text-to-911 services, cybersecurity protection and monitoring, professional services for moves/adds/changes, spare and replacement parts, and specialized equipment and software licensing options. Required qualifications included registration with the county's Vendor Self Service system, maintenance of $500,000 commercial general liability insurance, compliance with criminal history records checks for certain facilities, and evidence of drug-free workplace certification. The evaluation criteria weighted experience and qualifications at 40 percent, project approach and understanding at 30 percent, key personnel and operations at 15 percent, price proposal at 10 percent, and business location/local preference at 5 percent. The proposal due date was June 21, 2022, at 4:00 p.m., with a non-mandatory pre-proposal conference and site inspection scheduled for May 26, 2022, at the Emergency Operations Center in West Palm Beach. The selection committee meeting was scheduled for July 14, 2022, with potential oral presentations on July 21, 2022, and a Notice of Intent to Award posted July 28, 2022, with Board approval scheduled for September 13, 2022.

The RFP did not identify any set-asides or restrictions targeting disadvantaged enterprises, small businesses, or other specialized categories of vendors. No incumbent contractor information was disclosed in the procurement documentation. The contract term is twelve months, effective October 1, 2022, through September 30, 2023, with four one-year renewal options available at the county's sole discretion, providing a potential five-year contract relationship. The successful contractor must integrate with and support the existing Intrado 9-1-1 system infrastructure currently deployed across the county's PSAP network. The total contract value was not specified in the RFP document and was to be determined based on submitted pricing from responding proposers, making the award value contingent upon the scope of services selected and the competitive pricing provided.