DES-Teleserve IVR Support & Maintenance FY23-Sole Source

The State of Illinois has posted a small purchase with sole source contract opportunity for DES-Teleserve IVR Support & Maintenance in Fiscal Year 2023. The contract requires the selected vendor to provide ongoing support and maintenance for the state's Teleserve Interactive Voice Response (IVR) system. Key objectives include ensuring the continued operation and functionality of the IVR system, which is critical for the Department of Employment Security (DES) to provide services to Illinois residents. The contract has a due date of October 17, 2022 and appears to be a short-term sole source agreement to maintain existing technology infrastructure. No details on the specific scope of work, technical requirements, or evaluation criteria are provided in the attached documentation.

This sole source procurement indicates the state has identified a specific vendor as the only qualified and available provider for the required services. As a sole source contract, there are no set-aside or disadvantaged enterprise requirements, and the state has not listed any incumbent vendors or budget amounts. The attached documentation includes the standard state contract terms and conditions as well as the required certifications and disclosures for the selected vendor, which must be completed as part of the response package.