DES-Teleserve IVR Support & Maintenance FY22-Sole Source

This state contracting opportunity from the State of Illinois is for a small purchase with sole source conditions for the Department of Employment Security (DES) Teleserve Interactive Voice Response (IVR) Support and Maintenance services for fiscal year 2022. The procurement seeks a vendor to provide ongoing support and maintenance services for the DES Teleserve IVR system, which allows callers to access employment services through an automated phone system. The key objectives are to ensure the IVR system is fully operational and maintained, with any necessary upgrades or enhancements. The vendor must have the appropriate expertise and experience to provide these services. The procurement has a tight turnaround, with responses due by June 18, 2021.

As this is a sole source procurement, there are no set-aside designations or restrictions on the type of organization that can respond. The State has likely determined that the current vendor is the only qualified source for these specialized maintenance and support services. No incumbent vendor information or budget range is provided, but the annual contract value is expected to exceed $50,000, based on the required disclosures. The vendor will be required to comply with the State's standard contractual terms and conditions, including record retention, insurance, and other compliance requirements.