DES- SPWSSC- Teleserve IVR Support & Maintenance FY25

This state and local contract opportunity, identified as DES- SPWSSC- Teleserve IVR Support & Maintenance FY25, is a small purchase with sole source conditions being procured by the state of Illinois. The contract will provide teleserve interactive voice response (IVR) support and maintenance services for the state's fiscal year 2025. The key objectives are to ensure continuous and reliable IVR functionality for the state's teleserve operations. Qualified vendors must demonstrate expertise in IVR technology, maintenance, and support services. Evaluation criteria likely includes the vendor's technical capabilities, past performance, and ability to meet service level agreements. The procurement has a posted date of May 28, 2024, with responses due by May 31, 2024, allowing a short turnaround for submissions.

This procurement does not appear to have any set-aside designations or restrictions on the types of organizations that can respond. The state of Illinois has not identified any incumbent vendors or current contractors for this specific requirement. However, the vendor selected will need to integrate with the state's existing IVR infrastructure and technology. While the total award value is not specified, the contract is expected to be funded through the state's fiscal year 2025 budget allocation for these teleserve IVR support and maintenance services.