DES-Sole Source- Teleserve Relocation and Maintenance

This is a notice of intent to award a sole source contract to First Data Government Solutions, LP for the relocation and annual support and maintenance of the Illinois Department of Employment Security's (IDES) Teleserve Interactive Voice Response (IVR) system. The purpose of the procurement is to relocate the existing Teleserve IVR physical equipment from the IDES Computer Room in Chicago to the DoIT Central Computer Facility in Springfield, Illinois, and to upgrade the servers to Windows 2016, SQL Server 2017, and the latest version of AccessNet software. The relocation and upgrades are necessary due to the expiration of IDES' central office lease and the current system being out of support. The total value of the contract for fiscal year 2024 is $185,063.64, which includes $104,441.00 for the server relocation project and $80,622.64 for the annual support and maintenance. First Data Government Solutions, LP is the sole authorized provider for the maintenance and support of the proprietary Teleserve IVR system, which is critical to the operation of IDES' unemployment compensation system. IDES does not have the available funds to establish an entirely new system through a competitive solicitation and requires the continued support and maintenance from First Data to ensure the Teleserve IVR system remains operational.

There are no set-aside designations or restrictions on the types of organizations that can respond, as this is a sole source procurement. First Data Government Solutions, LP is the incumbent vendor and the only company that can provide the required maintenance and support for the proprietary Teleserve IVR system. The total contract value for fiscal year 2024 is $185,063.64, which includes the relocation and upgrade project as well as the annual support and maintenance fees.