Default Mgmt - Financial Literacy

Mt. Hood Community College (MHCC) Financial Aid Department is issuing a Request for Proposal to procure default management and financial literacy services through a 36-month contract. The scope of services includes one-on-one student counseling delivered via phone or live chat, three-way calls with loan servicers, progressive skip tracing outreach, and default rehabilitation assistance. Contractors must also provide comprehensive online financial literacy resources covering banking, budgeting, credit management, student loans, and debt management, along with personalized annual loan summaries as mandated by Oregon state law (SB253). Additional deliverables include access to borrower data, detailed reports on default prevention impact and student retention trends, and training support for college staff. Proposals will be evaluated based on a weighted scoring criterion of 30% pricing, 50% experience, and 20% references, with MHCC prioritizing vendors demonstrating proven results with community college student populations including working adults, part-time students, first-generation students, low-income students, and non-traditional and diverse populations, supported by data showing measurable impact on student retention and graduation trends. Proposals must be submitted to Christopher Natelborg at Christopher.Natelborg@mhcc.edu using the college's designated spreadsheets, accompanied by a one-page cover letter detailing company qualifications and three references from clients served within the last five years, with a deadline of 2:30 pm on March 6, 2026. MHCC reserves the right to determine the most responsible proposer, and proposals not submitted on required forms will be rejected.

The RFP does not identify set-aside designations or restrictions limiting which types of organizations can respond. No incumbent vendors or current contractors are referenced in the available documentation. The contract carries a maximum budget of $18,000 per year, representing a total potential contract value of $54,000 over the 36-month term. Interested contractors should submit proposals by the March 6, 2026 deadline to be considered for award.