2026 Default Mgmt - 3 Year Contract.pdf

Request for Proposal # 02232026 Default Management / Financial Literacy

Mt. Hood Commu n i ty Co l lege (M HC C ) Financial Aid Department i s req u est in g p rop osa l s f rom contractors to provide the following:

Scope of Work

Default Prevention & Loan Counseling

• Provide one-on-one counseling via phone or Live Chat with students.

• Facilitate three-way calls with student and their loan servicer(s).

• Utilize progressive skip tracing methods to reach out to students via multiple mediums

(phone, emails, text, mail, etc.).

• Conduct outreach to student borrowers during the six-month grace period within 30 days of withdrawal/graduation.

• Conduct outreach to student borrowers who are delinquent on their loans beginning at day 30 and monthly thereafter.

• Conduct outreach to student borrowers who have defaulted on their loans beginning at day 270 of delinquency and monthly thereafter; assist students with default rehabilitation.

Financial Literacy

• Provide relevant, accessible, and high-quality online learning resources and tools for students on subjects such as banking and savings, budgeting, using credit, personal finance management, ID theft, student loans, debt management, and more.

• Proactively engage students to help them borrow wisely and prepare for post-college responsibilities by understanding interest, loan repayment, and how to utilize FSA resources through studentaid.gov and NSLDS.

• Provide personalized annual loan summary to students per Oregon state law (see SB253).

Data & Support

• Provide access to data and reports on MHCC student borrower population, including borrower and loan information, outreach efforts and methods, borrowing and repayment trends, default rate projections, and more.

• Utilize borrower data and trends to provide insight on the impact of default prevention and financial literacy efforts for student retention and completion.

• Provide training and on-call support for college staff.

The purpose of this request is to select one contractor and the term of the agreement resulting from this request is 36 months with a maximum budget of $18,000 per year.

https://olis.oregonlegislature.gov/liz/2017R1/Downloads/MeasureDocument/SB253/Enrolled

Please email proposals to Christopher Natelborg at Christopher.Natelborg@mhcc.edu no later than 2:30 pm on March 6, 2026.

Email Christopher Natelborg if you have questions about this.

Proposals submitted after the designated time shall be kept but shall NOT be considered for award.

Proposal prices and references shall be delineated on the attached spreadsheets. Proposals NOT submitted on the attached sheets provided WILL BE REJECTED.

Decision-making factors:

Vendor has demonstrated results, particularly with community college student populations (working adults, part-time students, first generation, low-income, non-traditional, diverse) and can provide data showing the impact of their services on student retention and graduation trends over time.

The Award will be made to the proposer providing the best value based upon price, experience and references. MHCC reserves the right to determine the most responsible proposer.

Prices and references shall be delineated on the attached spreadsheets. Proposals NOT submitted on the attached sheet provided WILL BE REJECTED.

Scoring Criteria:

• Pricing 30%

• Experience 50%

• References 20% mailto:Christopher.Natelborg@mhcc.edu

FAILURE TO SUBMIT THIS PAGE MAY BE CAUSE FOR PROPOSAL REJECTION

The undersigned, through the formal submittal of this proposal response, declares that he/she has examined all related proposal documents and read the instructions and conditions, and hereby proposes to provide proposals as specified herein.

36 months lump sum fee (expressed numerically in dollars and cents): $ ____________________

Please Submit a cover letter (no longer than one page) with information about your company qualifications and experience to perform the work described in this request for bids.

Vendor Name:____________________________Address:___________________________________

Address: _______________________________Contact Person: _____________________________

Phone Number:__________________________Authorized Signer:____________________________

Print Name/Title: _______________________________________Date: _______________________

FAILURE TO SUBMIT THIS PAGE MAY BE CAUSE FOR PROPOSAL REJECTION

Due Date: 2:30 pm March 6th, 2026

REFERENCE FORM

Provide 3 references for whom you provided similar services, within the last 5 years, as those described in this request for proposals.

Client Name:

Address:

Contact Name:

Title:

Phone Number:

Date(s) of Service(s):

Date(s) of Service(s):

Date)s) of Service(s):