DCR877 Contactless Parking Revenue Collection Application

The Commonwealth of Massachusetts, through its Department of Conservation and Recreation (DCR), is seeking proposals from qualified vendors to implement a contactless fee collection system for the agency's on-street and off-street parking locations statewide. The objectives of this procurement are to provide an enhanced parking experience for patrons and improve revenue collection efficiency. Vendors must have at least 5 years' experience providing mobile payment services to organizations similar in size to DCR and developing strategies to maximize revenue for public entities. The RFR outlines detailed technical specifications for the contactless payment system, including user interface, payment methods, integration with existing systems, reporting capabilities, administrative permissions, marketing requirements, and customer service support. Pricing will be based on a fee for service model, with vendors required to provide detailed cost estimates. The contract will be open for use by DCR only, with a duration of 2 years and two 1-year renewal options. Proposals are due by May 19, 2022.

The procurement does not specify any set-aside designations or restrictions on the types of organizations that can respond. It also does not list any incumbent vendors or current contractors. The RFR indicates the Commonwealth of Massachusetts will serve as the merchant of record, though the state reserves the right to have the vendor serve in that capacity. While the RFR does not provide specific award value or budget information, it notes DCR sold 25,000 annual parking passes in 2021 and processes over 500,000 day-use transactions annually, primarily through pay-and-display kiosks.