Answers to Questions DCR877 Contactless Parking Revenue Collection Application.docx

Answers to Vendors Questions Project Manager: Hazel Clarence Date: 5/12/2022 Bid# BD-22-1020-DCRCU-DC250-74554 Project Name: DCR877 Contactless Parking Revenue Collection Application 1.Does the DCR have a pricing form or a preferred pricing model for these services?

DCR does not have a pricing form or a preferred pricing model.

2. Can the DCR please detail the scoring rubric that will be used to evaluate the proposal and pricing?

Please refer to section 6 for the RFR for evaluation criteria.

3. How many parking spaces are there for hourly-use and day-use parking?

There are approximately 325 hourly-use parking spaces and 15,000 day-use parking spaces.

4. Who is the current self-service kiosks provider?

IPS Group, Inc. is the pay-and-display kiosk vendor.

5. What is the average parking transaction dollar amount for hourly-use and day-use parking?

Average hourly-use parking - $5.47 Average day-use parking - $9.21

6. How many days of the week is paid parking enforced?

Enforcement schedule varies by location and is dependent on staffing levels.

7. Regarding Section 3.1.4 [Employee Requirements], is the information requested in this section (experience, certifications, resumes, background) referring to the key personnel who will support the DCRs project/account?

Section 3.1.4 Employee requirements refer to key personnel and project team members assigned to DCR’s account.

8. Regarding Section 3.2 [Innovation], it states? Vendors shall provide references for at least one (1) and up to three (3) contracts similar in scope.? Are the references being requested here different from those requested in Section 3.1.3? Should Vendors provide a minimum of 4 references in total?

Bidders shall provide at minimum 3 references, one of which includes a contract similar in scope to DCR requirements.

9. Section 3.2.1 [Cost Estimate] includes an error message (Error! Reference source not found. Error! Reference source not found.) where a reference/link should be. Can the DCR please provide this information?

Cost Estimate The Vendor will provide a detailed estimate of prices and costs for each task, including sub-task itemizations, described in the STATEMENT OF WORK (SOW) REQUIREMENTS.

10. Section 3.3.2 [Emergency response plans/preparedness] includes an error message (Error! Reference source not found. Error! Reference source not found.) where a reference/link should be. Can the DCR please provide this information?

Reference:

The Vendor has a business continuity plan (BCP) and/or disaster recovery plan (DRP) sufficient to ensure 24/7 availability of the solution and to prevent the unintended destruction or loss of Customer Data (as defined in the 3.3.10 STATEMENT OF WORK (SOW) REQUIREMENTS, which will be part of any resulting Contract). Vendors shall describe how they review and test these plans.

11. Section 3.1 [Technical Support] states: Vendor to provide access for facilities statewide to a live customer service representative during DCR Park business hours, seven days a week, to field calls and aid with customer inquiries and transactions.? However, Section 3.3.7 [Service Level Agreements (SLAs)] states: Vendor to provide access to a live customer service representative 24 hours a day and seven days a week to handle complaints and aid with customer transactions.? Are Vendors required to provide live customer service during DCR business hours or 24/7?

Vendors are required to provide live customer service for DCR patrons during operating hours and access to an after-hours client support number.

12. Regarding Section 3.4.1 [Accounting and Payments], can the DCR further describe what is meant by? Describe options for making periodic reviews of license sales information.?

Not applicable.

13. Section 6.8 [Evaluation Components] includes an error message (Error! Reference source not found. Error! Reference source not found.) for Company Experience, Employee requirements, Online/web capability, and Other desirable or optional specifications. Can the DCR please provide this information?

Company experience See 3.1.1 COMPANY EXPERIENCE

Financial stability including DUNS Reports, bankruptcy, litigation and contract defaults See 3.1.2 FINANCIAL STABILITY

References and reference information and/or requirements See 3.1.3 REFERENCES AND REFERENCE INFORMATION

Employee requirements See 3.1.4 EMPLOYEE REQUIREMENTS

Capacity plan, resources and infrastructure for this Contract See 3.4.2 INFORMATION TECHNOLOGY AND SUPPORT

Online/web capability See 3.3.3 DESIGN REQUIREMENTS

Other desirable or optional specifications Proposal shall be evaluated on any other requested specifications, required or optional, as outlined in sections: 3 SPECIFICATIONS , 4 OTHER TERMS and their subsections.

14. Are there any Small Business Purchasing Program (SBPP) requirements or SDP Commitments required for this project?

Not applicable

15. Can the DCR confirm that a Vendor does not need to complete Electronic Funds Transfer (EFT) Form with their proposal submission?

Bidders may elect not to submit an Electronic Funds Transfer (EFT) with proposals, but the chosen vendor must complete all required forms as mandated by State procurement rules prior to go-live date.

16. Can the DCR specify which forms are required to be completed with proposal submissions?

Bidders are not required to submit forms listed in the RFR with proposals, but the chosen vendor must complete all required forms as mandated by State procurement rules prior to go-live date.

17. Last year?s RFP spec dated March 8, 2021, called for the capability to (i) manage facility capacity and (ii) provide visitation statistics. The current RFP also calls for these same capabilities. What is being asked involves many other components (e.g., hardware companies, license plate recognition technologies, participation and communication from DCR staff at facility entrances and lots, etc.). This type of information that DCR is seeking is largely at the disposal of the? operator? or DCR by obtaining and consolidating data from various vendors, tools, hardware, and software. Please advise on how to best approach this expectation. o Questions:  Is the current mobile app and/or hardware firms unable to deliver on these specific objectives?  Are these realistic expectations from a mobile app service provider?  In terms of obtaining visitation statistics, is DCR hoping to gather data on number of vehicles or people visiting?  In the case of unattended DCR locations, who would manage this necessary information process flow?  Is this sole expectation from a mobile payment app reasonable to require in this RFP?

DCR understands that visitation statistics is difficult to ascertain given the lack of infrastructure in place, e.g., mounted LPR cameras and other hardwire components. For the purpose of this RFR, transactional counts will be the primary component when analyzing visitation data. As such, the vendor’s backend management system must provide transactional counts segmented by time.

18. What was the breakdown (i.e., number of day passes and revenue) of the 2021-day pass purchase methods via (1) pay and display kiosks, (2) Yodel app, and (3) Yodel/DCR branded website. o Question: What is the scope, space count, and meter/pay station equipment count, of the two (2) off street meter locations in Cambridge?

FY21 – Pay and Display: 565,000 transactions: $5,200,000.00 2021 – YODEL app: 16,500 transactions; $178,000.00 2021 – YODEL/DCR website: 165 transactions; $1,400.00

Cambridge: Paid hourly parking Space count: 325 Meter count: 22

19. What was the total number of passholders in 2021? What was the breakdown of passholders by type:  Annual passes  Senior parking passes  Handicap accessible (license plate or placard)  Purple heart recipient (license plate)  Disabled veteran (license plate)  Library Park pass

The total number of annual passholders in 2021 was 25,000. Data is not available for Senior Parking Passes and Library Park Passes. DCR does not issue Handicap, Purple Heart and Disable Veteran passes. Parking fees for the aforementioned categories are waived.

20. The latter part of the sentence seems to have been cut off ??Error! Reference source not found?? What is the intended language to complete this sentence?

21. The fifth bullet requirement cites mobile wallet payments. What was wallet usage (e.g., total number of wallet transactions and revenue) for 2021? Question: The thirteenth bullet requirement references existing parking management systems. Can you define and elaborate on? parking management systems?? Question: In Reporting section, under Customer transactions report, can you clarify meaning of? repeat customer data?

DCR aspires to offer multiple payment options including mobile wallet payments. The Agency did not utilize wallet payments in 2021. For the purpose of this RFR, parking managements systems includes current kiosks and mobile payment app.

22. It states that the? Commonwealth retains the right to withhold compensation proportional to service disruption in the event the contracted terms are not met.? Can DCR elaborate and describe these parameters in greater detail? What is the current penalty parameters in place with the current mobile app provider to establish expectations?

To be determined by DCR’s Legal team.

23. What is the quantity of signs, decals for meters and pay station kiosks, and flyers DCR is requiring?

Quantity of signs is to be determined, but DCR ascribes to 1 sign per 15 parking spaces and two decals per pay & display machine. DCR may request for the successful bidder to design marketing materials e.g., flyers and/or brochures.

24. Can you clarify? host data on an open API platform and allow for flexibility to integrate with an agency-wide revenue application? and provide examples or potential use cases?

DCR contracts with multiple parking vendors and prefers that vendors use an open API model in order to integrate with existing platforms. For example, integration between mobile payment and kiosk transactions with enforcement services (handhelds and LPR systems). In terms of financial reporting, the agency desires a vendor that can or will work towards integrating with the agency’s financial reporting systems to consolidate parking data.

25. There are ??Error! Reference source not found?? What is the intended language to complete this sentence?

26. Can you clarify whether? Reverse Auction Participation and Payment? is applicable for this RFR and the Bidders obligation?

Reverse Auction Participation and Payment is not applicable.

27. It is stipulated that Bidders need to comply with? Enterprise Information Security Policies and Standards? and give advance notice of upgrades. Can you clarify which standards are applicable and what type of notice is required?

Vendor’s must comply with the Commonwealth’s Enterprise Information Security Policies and Standards. Vendors must also give advanced notice of system upgrades as outlined in the RFR. The agency requires written notice at least 24-hours in advance of critical system upgrades.

Answers to Vendors Questions Project Manager: Hazel Clarence Date: 5/4/2022 Bid# BD-22-1020-DCRCU-DC250-74554 Project Name: DCR877 Contactless Parking Revenue Collection Application Questions:

1. Will the State of Massachusetts be the merchant of record, or will the mobile payment provider be the MOR?

The Commonwealth of Massachusetts will serve as the merchant of record; however, the State reserves the right to reevaluate if it is advantageous for the vendor to serve as the MOR.

2. Does the DCR prefer if the transaction fee is included in the parking rate, or can the transaction fee be separated so the consumer can be aware of the transaction fee?

Transaction fees must be clearly communicated to patrons.

3. How many annual passes are sold annually?

25k passes were sold in 2021 and 15k passes were sold in 2020.

4. How many annual passes are sold online?

All annual passes are sold online. 25k pass were sold in 2021.

5. Approximately how many spaces in total are there in the 53 parking locations?

The 53 parking locations comprise of approximately 15,000 parking spaces.

6. How many on street parking spaces in Cambridge are there?

There are approximately 325 parking spaces in Cambridge.

7. How many day transactions are made at the kiosks annually?

FY19: 198,000

FY20: 273,000

FY21: 565,000

8. How many day transactions are made through the app annually?

20,700 day-use passes were sold through the app in FY22.

9. How many day transactions are made online annually?

555 day-use passes were sold online in FY22.

10. How many day transactions do you average per month in season?

Approximately 51,000 transactions per month on average are processed from April – October.

11. How many on street transactions are there in Cambridge annually?

In 2021, paid on-street parking in Cambridge was active from April 1st to September 31st. Total transactions: 25,400.

12. How are the on street and off-street locations enforced currently?

On-street and off-street sites are enforced by LPR systems, handheld devices and manual ticket issuance by Park Rangers.

13. How often are the lots enforced?

Enforcement varies by location and is dependent on staffing levels.

14. How many violations are issued annually?

Enforcement services is beyond the scope of RFR.

15. What is the violation fee?

Enforcement services is beyond the scope of RFR.

16. When do you anticipate the go live date would be for the winning bidders?

DCR anticipates the go-live date to be the end of May or early June for on-street locations in Cambridge.