Custodial Services for the Beach & Boardwalk Restrooms

Conduct & Hours of Work 1.1 The City of Ocean City has a long history of offering a welcoming and friendly atmosphere to its vacationing visitors, benefitting from its many assets, such as our beaches and boardwalk. The object and spirit of this contract is to define the work requirements for continuous cleaning and maintaining of the restroom facilities cited below in a way that conveys the philosophy of Americas Greatest Family Resort. The services defined in this contract are to be considered of the highest quality, exemplifying that philosophy 1.2 The work performed under this contract shall be for interior areas of the various City Restroom facilities located at the following locations; 1st Street and the Boardwalk, 6th Street and the Boardwalk, the Music Pier, 10 th Street and the Boardwalk, 11th Street and the Boardwalk, 12th Street and the Boardwalk, 34th Street and the beach, and 59th Street and the beach. The term "clean/cleaning" as utilized in these specifications shall mean, "free from; dirt, sand, soil, stains, discoloration, germs, bodily fluids, & any other undesirable materials". It is intended that all equipment and building surfaces shall include; the floors, walls, toilets, urinals, stall partition walls & doors, sinks, countertops, faucets, mirrors, soap dispensers, toilet tissue dispensers, paper towel dispensers, feminine hygiene product dispensers & seat cover dispensers, entranceway/exit way doors, interior windows, walkways and any other areas connected to the interior of the building. In addition to any immediate exterior decking walkway areas shall be kept clean & free of debris. The services, except as so noted, shall be performed on a seven (07) day a week schedule and between the specified hours for each location. Any deviations from the attached schedule shall require the prior approval & authorization of the Operations & Engineering Departments Contract Administrator and/or their designated representatives. 1.4 Prior to leaving the restroom at the end of each day, it shall be the responsibility of the Contractor to ensure that all lights are turned off and that all doors are secured and locked properly. 1.0 Conduct & Hours of Work (Continued) 1.5 The Contractor shall strictly prohibit their employees from disturbing and/or having any type of ongoing interaction with the restroom patrons. The Contractors employees shall have no authority to request or to enforce any City policy, procedure or law, including but not limited to the COVID-19 social distancing requirements, mask wearing, bathing and/or changing of attire. 1.6 The regular cleaning of all restrooms shall begin and end on the dates, days and times as specified under each designated location on the attached schedule. 1.7 The Ocean City Music Pier shall be staffed with one (01) male and one (01) female attendant at all times inclusive of the contract schedule for that facility. This staffing is in addition to the minimum staffing stated elsewhere in this contract. 1.8 The Contractor shall be required to maintain enough personnel to accomplish the services on the dates and times as defined herein. 1.8.1 The personnel shall be required to be adequately trained for the services as defined herein. 1.8.2 The Contractor shall be required to supply a diverse enough team so that at no time shall a male restroom team member be required to enter a female restroom and at no time shall a female restroom team member be required enter a male restroom. 1.8.3 The supply closet doors shall be kept closed & secured at all times to prevent visual access into the respective areas by the general public. 1.9 Repeated failures to perform said work covered by the specifications and the associated contract shall result in the deduction of fees paid to the Contractor, and/or the possible termination of the contract. 1.10 All buildings shall be cleaned on all legal holidays and any type of weather event, unless otherwise directed by the City Contract Administrative Representative. 1.11 Every attempt shall be made to keep restroom patrons safe at all times. The Contractor shall employ the use of dry mops and blowers, if needed, to maintain dry & safe floors. In addition safety signs shall be required to be employed to indicate wet floors or other hazards as may be needed. 1.12 Any equipment or fixture that may be deemed as out of order and something that the Contractors staff cannot correct, i.e. light fixture, dispensers, plumbing and/or electrical, shall have proper signage placed on it indicating that it is temporarily out of order and that access shall be blocked to prohibit said usage. The City Administrative Representative shall be notified immediately of the situation indicating the specific problem, the location and the steps that were taken at that time in an attempt to correct the problem. It shall then be the Citys responsibility to address, replace or to correct the identified maintenance issue or problem.