Current Year Model Recording System

South Carolina Department of Natural Resources is soliciting bids under Invitation for Bid (IFB) for a current-year model communications recording system and five years of maintenance for Richland County, with questions due November 12, 2026 at 12 noon EST and bids due December 2, 2026 at 10:00 a.m. EST. The principal eligibility restriction is that the contractor must be a fully authorized Eventide factory-trained sales and service center with manufacturer-certified technicians. The representative model is the Eventide NexLog 740 DX-Series or approved equivalent.

The system must record up to 64 analog channels, up to 24 VoIP/RoIP channels, and up to 5 PC workstations, expandable for future needs. The base configuration includes a 3U rackmount recording chassis with 6TB RAID storage and network-attached storage with 6TB RAID5 capacity. Scope covers pre-installation site survey, installation, configuration, testing, and onsite training for approximately 18 employees across at least three dates. Offerors must respond to all line items, and the award will be made to one offeror. The contractor must provide 24/7 on-call support with a maximum two-hour response time for critical onsite services. Required qualifications include references for at least three installations completed within the last 24 months and one installation connected to the South Carolina P25 radio system with Motorola AIS talk group recording. Service facilities must be in South Carolina within 120 miles of West Columbia.

The contractor must integrate fully with the existing Segra VoIP phone system and provide AWS EC2 GovCloud hosting with at least 2TB EBS online storage and daily snapshots. The contractor must also comply with FBI CJIS information security standards. Attachment A (Service Provider Security Assessment Questionnaire) and Attachment B (Vendor Software Intake Questionnaire) must be completed. Attachment B addresses AI integration and PII handling, and Attachment A references third-party certifications such as ISO/IEC 27001 or AICPA SOC 2 Type 2. Attachment C is a subcontractor identification form for up to four subcontractors.

Pricing must be fixed and include all costs for five years of hardware and software maintenance, including 24/7 remote and onsite support and software updates. Insurance requirements are Commercial General Liability of $36 million per occurrence, Auto Liability of $1 million per accident, and Information Security and Privacy coverage of $10 million per occurrence and aggregate. All items must be installed and operational by June 1, 2026.

The contract term is one year with four automatic annual renewals, with an estimated start date of December 3, 2026 and end date of December 2, 2031. Award will be posted December 2, 2026 and is subject to review and approval by the South Carolina Department of Administration's IT Planning Office under Proviso 117.117 of the 2019-2020 SC Budget. Offers may be submitted online through the SCEIS portal, by FedEx, UPS, or USPS to SCDNR headquarters, or dropped off in person by the deadline.