County Wide Phone System

Dunn County, Wisconsin is seeking proposals for a county-wide phone system through a Request for Proposals (RFP) released on March 12, 2025, with submissions due on March 31, 2025, at 2:00 PM local time. The procurement focuses on acquiring a modern, cloud-hosted phone system that offers comprehensive communication capabilities for county administrative offices and supports remote work environments. The ideal solution must provide features including voicemail-to-email, call forwarding, auto-attendant, conference calling, and mobile integration, with an emphasis on reducing on-premises hardware dependency. Vendor proposals will be evaluated across four key criteria: Technical Approach (30%), Experience and Qualifications (20%), References (10%), and Cost Proposal (40%). Required system capabilities include unlimited local and long-distance calling, E911 compliance, centralized web-based management, role-based access controls, and integration with platforms like Microsoft Teams and Google Workspace. Vendors must demonstrate ability to provide 24/7 customer support, comprehensive training, and a detailed implementation plan with onsite and remote setup assistance.

While the RFP does not explicitly specify set-aside designations or restrictions for disadvantaged enterprises, it requires vendors to have robust technical capabilities and proven experience in implementing county-wide communication systems. The procurement seeks a cloud-based solution that can seamlessly integrate with existing county infrastructure and communication platforms. Though specific budget ranges are not detailed in the provided documents, the comprehensive nature of the RFP suggests a significant investment in modernizing the county's telecommunications infrastructure. The contract will be effective upon signing and is subject to statutory authorization and available funding. Prospective vendors should be prepared to provide comprehensive technical documentation, demonstrate system scalability, and offer a solution that can adapt to the county's evolving communication needs while maintaining high reliability and flexibility.