Consumer of Health Plan Survey (CAHPS)

The state of South Carolina, through the South Carolina Department of Health and Human Services (SCDHHS), has issued a Request for Information (RFI) for a Consumer Assessment of Health Plan Survey (CAHPS) vendor. The purpose of this RFI is to gather information from NCQA Certified CAHPS Vendors for market research and planning purposes related to an upcoming solicitation for CAHPS reporting requirements to the Centers for Medicare & Medicaid Services (CMS). The RFI seeks information on the respondents' current contracts and services, including functions performed, pricing structures, timelines, and efficiencies, as well as any innovative solutions, technology, delivery models, and outcome reporting currently used. The RFI provides background on the mandatory reporting requirements for the Child and Adult Core Sets of healthcare quality measures for Medicaid and CHIP, as outlined in recent federal regulations, detailing the populations and stratification categories that will be required for reporting, as well as the attribution rules and state plan amendment process. Responses to the RFI are due by August 16, 2024, and SCDHHS will not award a contract or agreement in response to this RFI.

The RFI does not specify any set-aside designations or restrictions on the types of organizations that can respond, and it does not list any incumbent vendors or current contractors. The RFI also does not provide any information on possible award values or budget ranges.