Compliance & CE, SCORM Import, Document Control, IQE 100 Forms, Personnel Documentation and Compass

The Texas Health and Human Services Commission (HHSC) Procurement and Contracting Services is requesting bids on MediaLab subscription software services for the Department of State Health Services under IFB HHS0017960V2, with responses due September 29, 2026 at 10:30 a.m. Central Time and a questions deadline of September 21, 2026 at 10:30 a.m.

The scope comprises compliance and continuing education (CE) courses serving two sites with 550 users; SCORM import functionality for 550 users; document control services across two sites with 550 users; IQE CLIA license form processing (100 forms at one site); personnel documentation management across two sites with 550 users; and Compass platform access for one site with 550 users. Services will be delivered remotely to facilities in Austin and Harlingen, Texas. Bidders must submit firm, fixed pricing on Exhibit C and demonstrate operational size, years in business, dedicated customer service and order fulfillment personnel, shipping and handling capabilities, and supervisory structure by location. Financial documentation demonstrating solvency and capacity to perform is required. All bids must be denominated in US dollars.

The historical spend for similar services during the prior 12-month period was $24,344.67. Price adjustments during the contract term are permitted only at HHSC's discretion and must correlate to the Consumer Price Index; contractors may request adjustments based on federal minimum wage increases with documentation. The initial contract runs from September 11, 2026 through September 10, 2027, with two optional one-year renewals extending through September 10, 2029 and one additional one-year extension option.

Insurance requirements include workers' compensation, commercial general liability ($1 million per occurrence), commercial automobile liability ($1 million combined single limit), professional liability ($1 million), and umbrella liability ($1 million). All contractors must comply with E-Verify, suspension and debarment certifications, federal accessibility laws, and state boycott-of-Israel and firearm-industry nondiscrimination restrictions. Contract records must be retained for a minimum of seven years. HHSC reserves the right to terminate for convenience or cause. Award is contingent on HHSC Executive Commissioner approval and will be made on best value to the state.