Collection Services - Student Business Services

Texas Tech University Health Sciences Center (TTUHSC) has issued a Request for Proposals (RFP) 739-SL3696175 for Collection Services within the Student Business Services department. The procurement seeks a contractor to provide comprehensive collection services for delinquent accounts, specifically targeting federal loan accounts (Perkins and HPSL), institutional loan accounts, and tuition and fee receivables. The solicitation requires the selected vendor to implement robust collection strategies, including telephone calls, mail efforts, and skip tracing, while maintaining strict compliance with federal regulations such as FDCPA, FERPA, and GLBA. Evaluation of proposals will be conducted using a best value methodology, with weighted criteria including proposer experience and reputation (45%), collection procedures (30%), pricing/commission (10%), technology elements (10%), and value-added services (5%). The RFP was posted on May 7, 2025, with proposals due by June 6, 2025, and the anticipated contract term spanning from execution date to August 31, 2028, with potential for two additional one-year renewal periods.

The contract requires a performance bond of $125,000 and imposes a limitation that the contractor can collect no more than 30% of the total obligation collected. While no specific set-aside designations for disadvantaged enterprises are mentioned in the provided documentation, the RFP emphasizes the need for a contractor with specialized experience in student account collections, particularly within higher education settings. The solicitation does not explicitly list incumbent vendors or provide specific budget ranges, but the comprehensive nature of the collection services suggests a potentially significant contract value. Prospective bidders must demonstrate expertise in managing complex student debt collection processes, technological capabilities for tracking and reporting, and a proven track record of successful collections in educational institutional environments. The contract will be awarded based on the most advantageous proposal that meets the technical and operational requirements outlined in the RFP.