COFY26 077 IWAP Services 12/4/25 to 3/3/26

The State of Illinois Department of Innovation and Technology is procuring Call Center Services through a small purchase sole source contract for the period of December 4, 2025, through March 3, 2026. This procurement is characterized as exempt from standard competitive bidding procedures under the Illinois Procurement Code, specifically Section 1-10(b)(22), which pertains to necessary procurements for specific state initiatives. Vendors responding to this opportunity must demonstrate capability to provide comprehensive call center operations and services during the specified four-month period. The contract requires vendors to comply with prevailing wage laws, maintain comprehensive insurance coverage including $1,000,000 in general commercial liability per occurrence and $2,000,000 annual aggregate, and obtain all necessary taxes, licenses, and permits for service delivery. Interested vendors must submit their responses by December 1, 2025, as indicated by the posted due date. The solicitation documents do not specify detailed performance metrics, service level agreements, call volume expectations, or technical integration requirements, though vendors should anticipate compliance obligations under the State Prompt Payment Act and potential audit and record retention requirements extending three to five years depending on funding sources.

The procurement documents provided do not explicitly identify set-aside designations for disadvantaged enterprises or restrictions limiting responses to specific organization types, suggesting this opportunity may be open to qualified vendors broadly. No incumbent vendor or current contractor is identified in the available documentation, nor are specific technology platforms or existing infrastructure systems detailed that would require vendor integration. Similarly, the procurement documents do not specify an award value or budget range for the Call Center Services contract. Vendors should note that all work product will be deemed work-for-hire with exclusive ownership vesting in the State of Illinois, and the State reserves the right to terminate the contract for convenience with thirty days' notice or immediately for cause. Given the sole source designation and the expedited timeline with a December 1, 2025 due date, potential respondents should act promptly to clarify any outstanding requirements or specifications that may be contained in additional solicitation materials not included in the summary documentation.