Citywide Survey Services

The City of Charlotte is seeking proposals for Citywide Survey Services through a competitive Request for Proposal (RFP) process, with solicitation number 269-2026-008. The procurement aims to secure an experienced firm capable of conducting various citizen, employee, and business surveys across multiple city departments throughout the year, focusing on gathering opinions about city services and performance. Potential vendors must demonstrate expertise in survey design, implementation, data collection, and analysis across diverse population segments. The RFP requires comprehensive proposals that include company background, references, and detailed methodological approaches to survey research. Key submission requirements include completing multiple forms such as the Proposal Submission Form, References Form, Company Background Response, and various certifications including Debarment and Byrd Anti-Lobbying Certification. The proposal is due by September 2, 2025, with potential vendors required to submit through the Bonfire Procurement Portal. Evaluation criteria will likely assess vendor qualifications, survey methodology, past performance, and proposed pricing strategy.

The solicitation appears to have specific requirements for Minority and Women-owned Small Business Enterprises (MWSBE), as evidenced by the CBI FORM 3 MWSBE Utilization document. Disadvantaged Business Enterprise (DBE) program participation is also encouraged, with a dedicated DBE Program Form included in the procurement documents. While specific budget ranges are not explicitly stated in the provided information, the comprehensive nature of the RFP suggests a significant ongoing contract for survey services. The city has prepared a Sample Services Contract, indicating potential multi-year engagement with the selected vendor. Prospective respondents must complete all required forms, including certifications regarding debarment and lobbying activities, and demonstrate capability to integrate with existing city data collection infrastructure. The procurement seems designed to ensure broad participation while maintaining high standards of survey research quality and vendor accountability.