Citrix Hardware Refresh - RFP

San Bernardino County, on behalf of Arrowhead Regional Medical Center (ARMC), a 456-bed acute care facility, is issuing a Request for Proposal (RFP) for Citrix Hardware Refresh services. The procurement seeks qualified proposers to execute a comprehensive refresh of the existing Citrix hardware infrastructure to maintain performance, security, and supportability. Deliverables include procurement and delivery of new Citrix-compliant hardware components (servers, storage, and networking equipment), installation and configuration of all hardware, migration of the existing Citrix environment to the new infrastructure, comprehensive documentation, and a final acceptance report. Required qualifications include proof of relevant experience with Citrix infrastructure projects, technical expertise in hardware deployment and migration, and demonstrated capability to support healthcare IT environments. Proposals will be evaluated on a best-value basis using weighted criteria: Qualifications and Experience (25 percent), Technical Review (30 percent), Cost/Revenue (30 percent), References (10 percent), and Interview, Presentation, or Demonstration (5 percent). The RFP was released on March 9, 2026, with a deadline for submission of questions on March 23, 2026, and a proposal submission deadline of April 10, 2026 at 3:00 PM PST. Presentations and demonstrations are scheduled for the week of April 20, 2026, with a tentative contract award expected in May 2026 following Board of Supervisors approval. All services will be performed at ARMC's facility located at 400 N. Pepper Avenue, Colton, California 92324, with a maximum contract term of five years.

Proposers must comply with comprehensive insurance requirements including General Liability ($1,000,000 minimum combined single limit), Workers' Compensation, Automobile Liability ($1,000,000 minimum), Professional Liability ($1,000,000 per claim), and Cyber Liability ($1,000,000 per occurrence with $2,000,000 aggregate). The RFP document does not specify set-aside designations or restrictions limiting the types of organizations that may respond, nor does it identify disadvantaged enterprise requirements. As a federally funded contract, proposers must certify non-debarment status, comply with California Secretary of State business entity registration requirements, and demonstrate adherence to HIPAA and HITECH Act requirements through execution of a Business Associate Agreement. The procurement is also subject to compliance with federal provisions including the Clean Air Act, Federal Water Pollution Control Act, Byrd Anti-Lobbying Amendment, and prohibitions on trafficking in persons. Specific award values or budget ranges are not disclosed in the available RFP summary; however, the RFP includes detailed cost schedules for hardware components such as HPE ProLiant servers, processors, memory, and NVMe SSDs, with final pricing to be provided by proposers in Attachment E of the proposal package.