CHANGE ORDER NOTICE-EBT Services

This state contract opportunity is for a change order to increase the existing contract with Fidelity Information Services, LLC (FIS) for Electronic Benefit Transfer (EBT) services in the state of Illinois. The original contract, valued at $20,376,912, was entered into on December 21, 2021 and covers the full scope of EBT services including data center processing, EBT account management, Link card and PIN issuance, retailer management, financial reconciliation, and training materials. Due to the introduction of the Pandemic Electronic Benefit Transfer (P-EBT) program, which resulted in an increased workload and costs that were unforeseeable at the time of the original Request for Proposal (RFP), the contract needs to be increased by $15,458,525.49 to a total of $35,835,437.49. The P-EBT program required FIS to develop new file processing, reporting, transaction processing, and customer service capabilities to support the issuance of over 1.1 million P-EBT cards in a single month. This change order is being made in accordance with Illinois procurement regulations, and the additional funding is federally provided.

This contract opportunity does not include any set-aside designations or restrictions on the types of organizations that can respond. FIS is the incumbent vendor, and the existing contract does not include any renewal options. The total award value of the contract, including the $15,458,525.49 increase, is $35,835,437.49.