CFF 7752 IT Tech and Support Services

First 5 California is seeking a Certified Small Business to provide comprehensive Information Technology (IT) Technical and Support Services through a Request for Quotes (RFQ No. CFF 7752) for a 36-month contract period from 10/15/2025 through 10/13/2027. The procurement targets IT support services for approximately 32-45 users across various technological platforms, including Azure virtual machines, mobile devices, laptops, wireless access points, network switches, and a Palo Alto firewall within a Microsoft GCC cloud environment. Key deliverables include daily system/network/desktop administration, IT asset relocation planning, communication and reporting services, and comprehensive technical staffing support to maintain critical IT infrastructure. Contractors will be responsible for network administration, hardware/software maintenance, user support, and assisting with the organization's headquarters relocation. The work will be performed partially at the contractor's primary office and at First 5 California's headquarters in Sacramento, with contractor personnel expected to work 25-30 hours per week. The quote submission deadline is 9/12/2025 by 12:00 p.m. Pacific Time, with optional interviews scheduled for the week of 9/15/2025.

The procurement is specifically restricted to California certified small businesses, with an estimated contract value not exceeding $249,999.99. The current incumbent vendor is Infinity Technologies, which has been providing similar services since 2023, with the previous fiscal year's IT support contract spending at $77,141.25. The contractor will be expected to work collaboratively with two existing civil service IT staff members and provide comprehensive documentation for knowledge transfer. Performance will be evaluated based on service delivery and agreed-upon deliverables, with potential for additional hours during special projects or events. The IT environment is primarily cloud-based, utilizing Microsoft O365/Azure services, SharePoint for file storage, and custom in-house applications maintained by civil service IT staff. Funding for the contract originates from tax revenue generated by the California Children and Families Act, with the primary objective of supporting First 5 California's mission of promoting early childhood development.