Centurion CARES Contact Center Solution SFS - ITSD/DOR

The State of Missouri's Information Technology Services Division (ITSD) and Department of Revenue (DOR) issued a Single Feasible Source (SFS) solicitation for a Centurion CARES Contact Center Solution. The procurement was specifically targeting a comprehensive contact center technology solution to be implemented across multiple jurisdictions including Clay County and Jefferson City. The solicitation (number SFST30034901802665) was open from June 8, 2018, at 10:00 AM CDT to June 17, 2018, at 3:00 PM CDT, with a proposed contract period from July 1, 2018, through June 30, 2019. Vendors were required to submit responses either electronically through the MissouriBUYS system or as a hard copy to the Division of Purchasing. The solicitation did not specify detailed line items or specific evaluation criteria, but required vendors to provide a contact center solution that could be implemented and operational within the stated contract period. Submission requirements included complete review and acceptance of all solicitation documents, with Roy Burgess serving as the primary contact for any questions.

The solicitation was open to all vendors without any specific set-aside designations or restrictions on organizational types. No information was provided about incumbent vendors, existing technological infrastructure, or specific integration requirements. The procurement did not outline any disadvantaged enterprise provisions or specific qualifications beyond the ability to provide the Centurion CARES Contact Center Solution. Payment terms were established at Net 45 Days with Free On Board Destination delivery requirements. While the estimated total contract value was not disclosed in any of the documents, the solicitation indicated a commitment to acquiring a comprehensive contact center solution for the state's technology and revenue divisions. The lack of detailed financial information, line items, and specific vendor qualifications suggests this was a highly specialized procurement focusing on a specific technological solution for the state's administrative needs.