Centralized Collection/Disbursements Services - DSS/DOR

The State of Missouri's Department of Social Services (DSS) and Department of Revenue (DOR) is seeking a comprehensive Centralized Collection/Disbursement Services contract through a Request for Proposal (RFP) issued on August 30, 2017. The solicitation seeks a vendor to provide end-to-end financial transaction processing services, including customer service calls, paper and electronic collections, paper check and direct deposit disbursements, and various ATM and banking-related services. Annual estimated service volumes are substantial, with 82,800 customer service calls, 1,884,000 paper collections, 2,604,000 electronic collections, 82,800 paper check disbursements, and 1,177,200 direct deposit disbursements. The contract period extends from the date of award through five years after implementation and acceptance, with two optional one-year renewal periods. A pre-proposal conference was held on September 13, 2017, in Jefferson City, with a proposal submission deadline of November 8, 2017, at 2:00 PM CST. Vendors must provide firm, fixed pricing per transaction for each service category, with detailed pricing required for the initial contract term and both renewal periods. The RFP includes 105 line items covering various financial transaction services, with vendors expected to submit comprehensive pricing and service capabilities.

The RFP does not specify any set-aside designations, disadvantaged enterprise requirements, or restrictions on organizational respondents. No incumbent vendor information is provided, and the solicitation appears open to any qualified vendor capable of meeting the specified service requirements. While specific funding sources are not explicitly detailed, the contract will be funded through the Missouri DSS and DOR budgets. The RFP does not disclose a specific contract award value or comprehensive budget range, instead focusing on per-transaction pricing across multiple service categories. Vendors are required to submit hourly rates for Project Assessment Quotation (PAQ) services, indicating potential additional service opportunities beyond the core transaction processing. Credit card processing fees are set at 1% of transactions, and the state requires vendors to provide payment terms and delivery specifications as part of their proposals. The comprehensive nature of the RFP suggests a complex, high-volume financial services contract with significant potential for the selected vendor.