Case Mgmt System--Vocational Rehabilitation Case Mgmt for Visually Impaired

The Delaware Department of Health and Social Services, specifically the Division for Visually Impaired (DVI), has issued a Request for Information (RFI) HSS-23-012 seeking a comprehensive case management system for vocational rehabilitation services targeting visually impaired individuals. The proposed system must be web-based, cloud-hosted, and support approximately 50 users with OKTA authentication, W3C compliance, WCAG 2.1 Level AA standards, and Section 508 accessibility requirements. Key system requirements include robust data migration capabilities for approximately 6,300 cases spanning seven years, interfaces with multiple state and federal systems such as the DHSS Master Client Index, Rehabilitation Services Administration, Social Security Administration, unemployment wage verification, and First State Financials. The system must enable data collection, document storage, federal reporting, and support functions including vocational rehabilitation, education (IEP), independent living, and orientation and mobility services. Vendors are required to submit detailed responses through the Bonfire platform by March 10, 2023, at 4:30 pm EST, with preliminary questions due by February 8, 2023, and answers to be posted by February 24, 2023.

This RFI is specifically for the DVI and will not result in an immediate contract award but may inform a future Request for Proposal. No incumbent vendor is currently identified, and the system is intended solely for DVI use without integration into broader state vocational rehabilitation systems. The state seeks comprehensive pricing estimates for implementation over one or two years, including costs for training (train-the-trainer and end-user), system interfaces, ongoing support, and any additional fees. While no specific set-aside designations are mentioned, vendors must demonstrate experience in developing case management solutions for rehabilitation services that comply with the Rehabilitation Act of 1973 and Workforce Innovation and Opportunity Act (WIOA) requirements. The system must generate multiple federal reports including RSA-911, SF-425, RSA-227, RSA-15, RSA-17, and RSA-7-OB, with bidirectional data exchange capabilities. Although no explicit budget range is provided, vendors are expected to provide detailed cost breakdowns for implementation, interfaces, and ongoing support.