Carmel Fire EMS Billing Services

The City of Carmel Fire Department in Hamilton County, Indiana, is soliciting proposals for comprehensive Fire EMS Billing Services through an RFP process. The procurement seeks a single vendor with at least 10 years of experience in municipal fire department EMS billing to provide end-to-end revenue cycle management services. Required services include billing, coding, accounts receivable, reimbursement, and compliance services with specific performance mandates such as 95% claim submission within 48 hours, 75% denial appeal resolution within 5 days, and 72-hour patient dispute response times. Vendor qualifications must include SOC 2 Type II data security compliance, CACO/CAPO staff credentials, and NAAC certification for denial management teams. The proposal evaluation will be based on four key criteria: experience and references (25 points), vendor qualifications (30 points), cost proposal (35 points), and completeness of response (10 points). Proposals are due by 3:00 pm local time on Friday, August 29, 2025, and must be submitted through the city's e-Procurement Portal at https://procurement.opengov.com/portal/carmelin.

The RFP does not specify explicit set-aside designations or restrictions for disadvantaged enterprises. The contract will be initially awarded for one year with optional two consecutive one-year extensions, allowing for potential long-term engagement. While no incumbent vendor is mentioned, the solicitation emphasizes the need for a vendor that can integrate seamlessly with existing systems and maximize revenue collection while ensuring compliance with HIPAA, FDCPA, and Indiana state regulations. The vendor must provide a transparent cost structure, specifically a percentage-of-collections pricing model without hidden fees. Although a specific budget range is not disclosed, the RFP suggests the city is seeking a cost-effective solution that can reduce overhead and improve overall revenue recovery for the Carmel Fire Department's EMS billing operations.