BlueCrest - Equipment & Software Maintenance

The State of Colorado Department of Personnel and Administration, on behalf of Denver County and Denver City, is soliciting a sole source equipment and software maintenance contract for the Integrated Document Solutions program. The procurement covers maintenance and support services for Pitney Bowes mail processing equipment, including one Flowmaster production inserter, one Olympus II letter sorter, one EZ Flats sorter, two Umove software licenses, two Pitney Bowes sorter software licenses, and one DC Server Package that collectively processes approximately 5,800,000 envelopes annually. The contract term runs from approval through June 30, 2019, with two optional one-year renewals available. Required qualifications include authorized access to proprietary Pitney Bowes source code and the ability to meet stringent service level requirements, including a two-hour response time during normal business hours (7:00 a.m. to 6:00 p.m., Monday through Friday, excluding holidays), on-site service within 24 hours, and an average on-site response time of four hours or less. The contractor must provide annual software license continuation with all available updates, patches, new releases, troubleshooting, and on-call help desk services, with replacement parts delivered within 24 hours of order placement. The proposal submission deadline was September 25, 2018, at 11:00 a.m. MST/MDT, directed to Larry Ryan at the State of Colorado Department of Personnel and Administration. The State will not consider alternative proposals or contract terms; responding vendors must accept current State of Colorado contract terms and conditions.

This is a sole source procurement with no set-asides or restrictions identified for disadvantaged enterprises or other designated organization types. Pitney Bowes is the incumbent contractor with the current contract expiring June 30, 2018. The equipment has been in operation since March 2011, and vendors must ensure compatibility and seamless integration with existing Pitney Bowes infrastructure and technology systems. The State reserves the right to request additional information to confirm vendor capability and may add an additional Flowmaster inserter at a later date. While no specific award value or budget range is disclosed in the available documentation, the contract scope and service level requirements suggest a significant annual maintenance commitment for specialized mail processing equipment and software support services.