Beyond Trust Remote Support Software Renewal

The City of Philadelphia is soliciting quotes for the renewal of BeyondTrust Remote Support Software through the PHLContracts portal system. This is a software procurement opportunity restricted to the City's current software vendors unless otherwise specified in the solicitation. Vendors responding to this opportunity must submit product literature upon request and are required to complete a comprehensive submission process that includes confirming their seller role and Local Business Entity status in the General Tab, entering unit costs and applicable discounts in the Items Tab, answering all mandatory questions in the Questions Tab, accepting the bid terms and conditions, uploading required documentation in the Attachments Tab, and reviewing their complete submission in the Summary Tab before final submission. The procurement follows the City of Philadelphia's standard software purchasing procedures, and all required fields must be completed with validation requirements met to prevent red warning flags that would prevent quote submission. The opportunity was posted on April 9, 2026, with a submission deadline of April 16, 2026. Vendors must demonstrate familiarity with the PHLContracts system and the ability to navigate its portal submission requirements to ensure successful and timely quote delivery.

While the solicitation document references an LBE Program certification question that must be answered to proceed through the submission process, this question does not apply to this specific software renewal procurement. The opportunity is limited to the City of Philadelphia's existing software vendors, which inherently restricts competition to established contractors with prior relationships with the municipality. The solicitation does not identify specific incumbent vendors, award values, or budget ranges, nor does it specify particular technology integration requirements or infrastructure considerations. Bidders should be prepared to demonstrate their current product offerings and capabilities that align with the City's existing BeyondTrust Remote Support Software environment. Additional details regarding evaluation criteria, possible award values, and specific technical or integration requirements were not disclosed in the available procurement documentation.