Award of RFP 250000001027 - Collection Services

Ingham County and the Michigan Department of Technology, Management, & Budget's Central Procurement Services issued Request for Proposal (RFP) 250000001027 for Collection Services, seeking to recruit and hire non-State of Michigan staff to support a first-party collection model. The procurement's primary objective is to secure a vendor capable of providing comprehensive collection services with a focus on strategic performance and continuous improvement. The RFP was originally posted on February 6, 2025, with proposal submissions due by March 21, 2025, and a subsequent contract award recommendation made on May 30, 2025. Thirteen bidders submitted proposals, which were evaluated using a technical scoring process with four weighted criteria across 100 points, with proposals receiving 80 or more points qualifying for pricing evaluation. Key evaluation criteria included first-party collections experience, Key Performance Indicator strategies, first-time call calibration scores, and demonstrated ability to improve policies and procedures. The contract term is set for three years with potential for up to four one-year renewal options, providing flexibility for ongoing service delivery.

The procurement did not explicitly specify set-aside designations or restrictions on respondent organizations. Coast Professional was recommended for award at $18,876,811.20, having scored 97 out of 100 technical points and offering the most competitive pricing across various collection staff positions. Other top-scoring bidders included ContactPoint360, 22nd Century Technologies, and Harris & Harris, though Coast Professional was ultimately selected as providing the best overall value. The total contract value suggests a significant investment in collection services, with the potential for expanded scope through renewal options. No specific incumbent vendor was identified in the documentation, and no details were provided about existing infrastructure or technology integration requirements. The comprehensive evaluation process emphasized technical capabilities, pricing competitiveness, and potential for ongoing performance improvement in the collection services domain.