Audiology Services RFR 2026

The Massachusetts Veterans Home at Holyoke is seeking qualified bidders to provide comprehensive on-site audiology services through a certified and Massachusetts-licensed Audiologist for veterans residing at the 128-bed facility, which is expanding to 234 beds with adult day health services. The procurement encompasses routine hearing screenings, diagnostic evaluations, hearing aid evaluations and fittings, repairs, cerumen management, tinnitus management, and staff and family education. Bidders must demonstrate experience with geriatric and Veteran populations in long-term care settings, maintain current Massachusetts licensure and relevant certifications, possess liability insurance, and comply with Massachusetts Department of Public Health, Centers for Medicare and Medicaid Services, and HIPAA regulations. The Request for Response was posted on May 7, 2026, with questions due by May 22, 2026, and bid responses due by May 29, 2026. The procurement timeline indicates notification of the apparent successful bidder estimated for June 1, 2026, with an estimated contract start date of July 1, 2026. The initial contract term is two years with three one-year renewal options, for a total maximum duration of five years expiring in 2031. Evaluation criteria prioritize comprehensive RFR compliance, experience with geriatric and Veteran populations in long-term care settings, quality and comprehensiveness of services, reliable on-site care delivery, cost structure and billing transparency, and documented references and past performance.

The Massachusetts Small Business Purchasing Program (SBPP) applies to this procurement, with award preference granted to SBPP-participating businesses meeting best value criteria. This procurement is restricted to use by the issuing purchasing department and seeks a single contractor. Bidders must invoice third-party insurers rather than the Veterans Home directly, and insurance denials are not the responsibility of the facility. All responses must be submitted electronically through COMMBUYS and include company overview, service delivery model description, staffing plan with personnel credentials, proposed service schedule, pricing structure, long-term care facility references, and equipment descriptions. Successful bidders must participate in electronic funds transfer for payment and file Uniform Financial Statements and Independent Auditor's Reports with the Operational Services Division before contract execution. The RFR documents do not specify an explicit budget range or award value; however, pricing will be evaluated as part of the cost structure and billing transparency assessment. The facility reserves the right to expand the contract if additional funds become available during the contract period.