As-needed telephone language interpreter services

The California Department of Motor Vehicles (DMV) is issuing an Invitation for Bid (IFB) for as-needed telephone language interpreter services for DMV Investigations. The DMV is seeking a contractor to provide telephone-based interpreter services in a wide range of certified and registered languages from 7:00 a.m. to 7:00 p.m. Pacific Standard Time, Monday through Saturday, excluding state holidays. The contract term is 12 months with the DMV having the option to extend for two additional 12-month periods. Bids are due by May 15, 2024, and the contract is proposed to start on June 1, 2024 or upon contract approval. The bid will be awarded to the lowest responsible responsive bidder. Bidders must have their principal place of business within California and all interpreter personnel must reside within the continental United States. The DMV does not guarantee a minimum or maximum usage of the contract, and pricing will be on a per minute basis.

The Disabled Veteran Business Enterprise (DVBE) participation requirement has been waived for this solicitation, but a DVBE participation incentive is available. The current contractor is Interpreters Unlimited, Inc. at a rate of $0.52 per minute. The DMV will accept the vendor's in-house certification process if it meets the minimum qualifications outlined in Exhibit H. The IFB does not specify a contract value or budget range.