23-297_Q___A.pdf
PDF 89 KB Posted
- Solicitation number
- 23-297
- Issued by
- California
About this file
This document is a Questions & Answers (Q&A) excerpt from an Invitation for Bid (IFB) issued by the California Department of Motor Vehicles (DMV) for As-Needed Telephone Interpreter Language Services for DMV Investigations. The services requested include providing telephone-based interpreter services, with approximately 45% of the calls requiring Spanish interpretation. The current contractor is Interpreters Unlimited, Inc. at a rate of $0.52 per minute.
The Q&A addresses vendor certification of interpreters, confirming that the DMV will accept the vendor's in-house certification process if it meets the minimum qualifications outlined in Exhibit H. The IFB does not have a Disabled Veteran Business Enterprise (DVBE) waiver, and the contract term is not specified.
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Other files
| File | Type | Posted |
|---|---|---|
| 23-297_IFB_Formal.pdf |
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Text version
CALIFORNIA STATE TRANSPORTATION AGENCY GAVIN NEWSOM, Governor
DEPARTMENT OF MOTOR VEHICLES
ADMINISTRATIVE SERVICES DIVISION
P.O. BOX 932382
SACRAMENTO, CA 94232-3820
California Relay Telephone Service for the deaf or hard of hearing from TDD Phones: 1-800-735-2929; from Voice Phones: 1-800-735-2922
ADM 668 (REV. 1/2019) DMVWeb A Public Service Agency
QUESTIONS & ANSWERS
AS-NEEDED TELEPHONE INTERPRETER LANGUAGE SERVICES
FOR DMV INVESTIGATIONS
IFB 23-297
1. Question:
Would the DMV permit vendors to use interpreters that are certified using our in-house interpreter certification process?
Answer:
If your in-house certification process meets the minimum qualification on attached Exhibit H and acceptable for Administration Services Division/Executive, Investigations is fine with it.
2. Questions
Roughly what percent of all calls are for Spanish versus all other languages?
Answer:
Taking an average of calls received January, February, and March 2024, roughly 45% of calls received requested a Spanish interpreter.
File details come from the government source that posted it. Updated .