As-needed Locksmith and Security Door Installation Services - El Paso State Supported Living Center

The Texas Health and Human Services Commission Procurement and Contracting Services division is requesting competitive bids for as-needed locksmith services and security door installation at El Paso State Supported Living Center, with bids due October 20, 2026 at 10:30 a.m. Central Time. Mandatory on-site visits are scheduled for September 30 and October 2, 2026 at 2:00 p.m. Mountain Time at 6700 Delta Drive, El Paso, Texas; attendance at one visit is required for bidder qualification.

The scope includes locksmith services (lock repairs, key recovery, key copying) and security door replacement with institution-quality components such as piano hinges, self-closing closers, interchangeable core lock sets, and fire-resistant glazing. Door frames must feature metal construction with intumescent strips and cold smoke seals. The contractor must respond to service calls within four hours during regular business hours (8:00 a.m. to 5:00 p.m. Mountain Time, Monday through Friday), dispatch technicians within 48 hours for standard requests or five hours for emergencies, and provide 24-hour availability with emergency services outside regular hours at rates specified in the Pricing Sheet. Pricing must be submitted as firm, fixed prices including all labor, equipment, materials, and supplies; price adjustments are permitted only at HHSC's discretion and must correlate with the Consumer Price Index.

Bidders must demonstrate a minimum of five years' relevant locksmith experience, maintain an appropriate Texas Department of Public Safety locksmith license, and provide three verifiable references for similar contracts within the last three years. All personnel must be at least 18 years old, fully trained, and subject to comprehensive background checks. Required insurance includes Workers' Compensation, Commercial General Liability ($1 million per occurrence / $2 million aggregate), Commercial Automobile Liability ($1 million), Professional Liability ($1 million), and Umbrella Liability ($1 million).

The initial contract term runs September 1, 2026 through August 31, 2029, with a potential one-year extension at HHSC's discretion. Questions are due October 8, 2026, with responses posted by October 12. HHSC reserves the right to make single or multiple awards and may share any resulting contract with the Department of State Health Services.