Alarm Monitoring Services

Bend Park and Recreation District is requesting proposals for 24-hour fire alarm, security alarm, and panic alarm monitoring services along with annual testing, inspection, and on-call maintenance and repair services for District facilities, with proposals due August 6, 2026 at 2:00 p.m. Pacific Time.

The scope covers nine District facilities. Proposers must currently provide alarm monitoring, testing, and on-call repair services and maintain all required licenses and certifications, including Oregon CCB, electrical, low-voltage, and fire alarm certifications. The monitoring center must have a minimum of five years of continuous operation, operate 24/7, and utilize backup and redundancy systems including cellular, radio, or other approved backup communication methods. Response time requirements are four hours for emergency service requests, 24 hours for critical system outages, and 48 hours for non-emergency requests.

The contract term runs from execution through September 1, 2029, with two optional one-year renewal terms available. All pricing must remain fixed for the initial three-year term. Proposers must submit annual monitoring costs for all facilities with separate line items for security monitoring, fire monitoring, and panic alarm monitoring, plus annual testing and inspection services; standard technician hourly rates, overtime rates, holiday rates; and standard and emergency trip charges with a materials markup percentage.

Evaluation weights points as follows: insurance coverage and references (pass/fail); experience and qualifications (30 points); key staff (20 points); response and turn-around time (10 points); and pricing (40 points). Proposals are limited to six single-sided or three double-sided pages in 11-point font minimum, submitted on a single USB drive in PDF format with one original including pricing and one copy excluding pricing, plus one printed original and one printed copy. The District anticipates contract execution by September 1, 2026, with services fully implemented by September 30, 2026. Notice of intent to award is anticipated on or about August 24, 2026.