AI-POWERED CLOUD BASED CHATBOT SOLUTION
- Coastal Carolina University is seeking a comprehensive Computerized Maintenance Management System (CMMS) through a competitive Request for Proposal (RFP) process, targeting a cloud-based Software-as-a-Service (SaaS) solution to manage facilities operations across approximately 144 buildings totaling 3,311,652 gross square feet. The procurement requires a robust platform capable of handling facilities inventory tracking, maintenance management, construction and budget management, capital asset...
- Technical College of the Lowcountry (TCL) is seeking a comprehensive cloud-based student advising platform through a competitive Request for Proposal (RFP) process. The procurement targets a vendor-hosted solution supporting student recruitment, admissions, success, and academic advising across TCL's five campuses. The platform must integrate with existing systems including Ellucian Colleague (Student Information System) and Blackboard (Learning Management System), and provide capabilities...
- The South Carolina Commission on Higher Education (CHE) is seeking proposals for a cloud-based Credit Mobility Technology System (CMTS) to facilitate course transfer and learning validation across the state's 33 public higher education institutions. The solicitation, numbered 5400028756, requires a comprehensive technology platform that will provide course equivalency mapping, prior learning assessment recognition, reverse transfer exploration, and transfer pathway visualization. Vendors must...
- The State Fiscal Accountability Authority, Division of Procurement Services, is seeking a comprehensive Admissions & Enrollment Customer Relationship Management (CRM) system on behalf of the Governor's School of Science & Mathematics (GSSM) in Colleton County, South Carolina. The procurement seeks a cloud-based platform to manage the entire student lifecycle from initial inquiry through application, matriculation, and enrollment, processing approximately 1,200-1,500 inquiries and...
- Midlands Technical College (MTC) is seeking a comprehensive, cloud-based Student Success and Retention Software platform through a competitive Request for Proposal (RFP) 5400058912. The software must provide capabilities including early intervention, predictive analytics, case management, automated communication workflows, appointment scheduling, enrollment management, and robust reporting functionalities. Specifically, the platform must integrate with existing institutional systems such as...
- Spartanburg Community College (SCC) is seeking a comprehensive call center services provider through a Request for Proposal (RFP) issued by the State Fiscal Accountability Authority's Division of Procurement Services. The solicitation requires a vendor to provide 24/7 call center services across five campuses, handling inbound and outbound communications via phone, email, chat, and text for prospective and current students. The contractor must support over 6,000 annual students, managing...
- The Medical University of South Carolina (MUSC) is seeking a comprehensive online mentoring software solution through a competitive Request for Proposal (RFP) solicitation number 5400026534 for implementation in Charleston County. The procurement aims to replace existing siloed departmental mentoring programs with a centralized technology platform supporting one-on-one and future group mentoring capabilities. The software must provide robust functionality including relationship management,...
- Piedmont Technical College, located in South Carolina, is seeking a comprehensive web-based academic catalog management solution through a competitive Request for Proposal (RFP) process. The procurement involves acquiring a dynamic electronic catalog software platform that supports administrative workflow, version control, and concurrent multi-user access while integrating seamlessly with the college's existing website and branding. Specific technical requirements include support for multiple...
- The State Fiscal Accountability Authority (SFAA), on behalf of the South Carolina Department of Education and the Governor's School for Arts and Humanities, is seeking a comprehensive Content Management Solution (CMS) for website and enrollment management services. The procurement (Solicitation #5400026742) requires an integrated system that includes a dynamic, mobile-responsive website with multiple password-protected portals, Single Sign-On capabilities, social media integration, and WCAG...
- Spartanburg Community College, a technical college within South Carolina's State Board for Technical and Comprehensive Education, is seeking a comprehensive cloud-hosted enterprise video recording and management system through a Request for Proposal (RFP) solicitation number 5400027654. The system must support approximately 10,000 authenticated users, including students, faculty, and staff, with capabilities for creating instructional content, facilitating assignment submissions, recording...
Coastal Carolina University (CCU) is seeking an AI-powered cloud-based chatbot solution through a Request for Proposal issued by the State of South Carolina's Procurement Services Division. The comprehensive conversational AI system is designed to support student services across multiple departments, including admissions, financial aid, student accounts, course registration, academic advising, campus services, and technical support. The solution must integrate with existing systems such as Ellucian Colleague, Slate, TouchNet, Raiser's Edge, Starez, and Paclion, and be deployable across multiple channels including the university website, mobile applications, email, SMS, phone systems, and social media platforms. The chatbot must comply with WCAG 2.2 accessibility standards, support multiple languages, and include live agent escalation capabilities. The procurement timeline includes a question submission deadline of December 11, 2024, at 3:00 PM EST, with proposals originally due January 8, 2025 (extended to January 16, 2025, at 11:00 AM EST). The evaluation process will be conducted in two phases, with the first phase scoring proposed solutions (45 points), qualifications and experience (35 points), and pricing (20 points), and the top three ranked offerors invited to demonstrate their products in a second phase. The solicitation does not specify any specific set-aside designations or restrictions on respondent types, though it prohibits offshore contracting per Clause 07-7B122-1. No incumbent vendor is explicitly mentioned, and the university has not conducted previous formal pilots or proofs of concept. The solution must be hosted within the Continental United States and utilize Azure or SAML-compatible single sign-on authentication. While no predefined budget is established, the university estimates between 1,500 to 3,000 monthly inquiries across existing channels. The contract will have an initial three-year term with two optional one-year renewals, potentially running from March 15, 2025, to March 14, 2030. Vendors must provide comprehensive documentation including a Voluntary Product Accessibility Template, references from clients within the past two years (with preference given to higher education experience), and must submit responses online at www.procurement.sc.gov. All offers must remain valid for a minimum of 120 calendar days following the opening date, with implementation targeted for summer 2025, initially focusing on the Office of Student Accounts, Financial Aid, and Housing departments.
Name | Description | Size | Type | Posted |
|---|---|---|---|---|
Award Posting2.doc | 36KB | Document | 11/18/25 | |
Amendment1.docx | 51KB | Document | 11/18/25 | |
Award Extension.doc | 36KB | Document | 11/18/25 | |
ITS_questionnaire.pdf | 273KB | 11/18/25 | ||
Award Posting.doc | 36KB | Document | 11/18/25 |