Ada County Queue Management System

Ada County Procurement has issued a Request for Information (RFI 26008) seeking comprehensive details about Queue Management Systems (QMS) for multiple county offices, including the Sheriff's Office, Assessor's Office, Recorder's Office, and Courts. The county aims to replace its current system with a solution that can manage walk-in and scheduled appointments across multiple service points, offering virtual and on-site queuing options. The desired QMS must include digital signage, email/SMS notifications, appointment scheduling, service routing, prioritization, and performance data collection capabilities. Mandatory system functionalities include public appointment scheduling, customer self-check-in, ticket displays, audio/visual notifications, video call integration, reporting capabilities, and data analytics dashboards. Vendors are required to provide detailed information about their solutions, covering implementation plans, technical design, privacy and security measures, reporting capabilities, system functionality, training approaches, and comprehensive pricing information. The RFI is due by November 18, 2025, and must be submitted electronically via the Bonfire hub, with responses to be evaluated based on the system's comprehensiveness, technical capabilities, and alignment with county requirements.

The RFI explicitly states that this is an information-gathering exercise and will not result in a direct contract award, allowing for broad participation from potential vendors. No specific set-aside designations or restrictions on respondent types were mentioned in the documentation. The current county environment spans multiple branches with varying numbers of workstations, customer transactions, and service categories, suggesting a complex implementation environment. Pricing information requested includes costs for set-up, configuration, training, maintenance, and user licensing, though no specific budget range or potential contract value was disclosed. The procurement process will involve Ada County Procurement acting as the administrative agent, assisting in gathering and reviewing responses, and participating in discussions with county representatives. While no incumbent vendor was identified, the RFI indicates a clear intent to modernize and streamline the county's current queue management infrastructure through a comprehensive technological solution.