27DPW107G - On-Call Suspension Repair Services

The Town of Needham, Massachusetts Department of Public Works is requesting bids on on-call suspension and brake repair services for its municipal vehicle fleet under IFB 27DPW107G, with sealed bids due September 17, 2026 at 1:30 p.m. Written questions are due September 10, 2026 at 12:00 p.m. No pre-bid conference is scheduled.

The scope covers inspection, diagnosis, maintenance, and repair of suspension and brake systems on light, medium, and heavy-duty vehicles and trailers, including leaf and coil spring repair, air ride suspension diagnostics, shock absorber replacement, brake pad and shoe replacement, rotor and drum service, caliper repair, air brake system diagnostics, and ABS diagnostics. The contractor must respond to emergency calls within two hours, on-call immediate response calls within forty-eight hours, and scheduled work requests within forty-eight hours with completion within two weeks. Work is performed at the contractor's facility during normal hours of 7:00 a.m. to 3:30 p.m., Monday through Friday, with the Town arranging vehicle delivery at its expense. All work must comply with manufacturer specifications, industry standards, applicable DOT and FMCSA regulations, and federal, state, and local safety and environmental regulations.

The contract term is one year beginning upon execution and ending September 30, 2027, with options to renew or extend for up to two additional one-year terms. The Town will award to the lowest responsive and responsible bidder by September 2026. Bidders must submit hourly labor rates and parts markup pricing inclusive of all labor, materials, tools, and equipment. Bidders must demonstrate a minimum of three continuous years in business and provide references from five projects of similar nature completed within the last five years, with at least three references from governmental units. The contractor must provide proof of insurance naming the Town as an additional insured. Failure to meet response time obligations incurs penalties of $500 per business day; failure to designate an approved project supervisor incurs penalties of $200 per day. Payment terms are net 30 days from invoice or delivery, whichever is later.