27-DOC-1000-ISS

Massachusetts Department of Correction is requesting responses for on-call maintenance, diagnosis, corrective repair, preventive maintenance, and technical support for the Integrated Security System at Souza Baranowski Correctional Center in Lancaster, with responses due January 8, 2027. A mandatory site visit is scheduled for November 20, 2026, from 9:00 AM to 11:00 AM, and the bid intent form with background clearance documentation is due October 30, 2026. This is a rate-based, fee-for-service contract with no design, procurement, installation, or replacement authorization.

The contractor must provide 24-hour, seven-day-per-week emergency support with one-hour on-site response and become operationally proficient with the existing system within 15 days of contract start. The scope requires demonstrated experience across multiple equipment categories: DELL ESXI servers, GE and Emerson PLCs, Detektion Security Systems, Senstar personnel alarms, BOSCH CCTV, Dukane intercoms, Juniper switches, and TRIPP LITE UPS systems. The existing environment runs VMWARE 6.7 hosting GE Cimplicity 3.22 software on Windows 2000 Server with custom applications supporting 42 touch screens across four separate servers.

The initial contract term runs July 1, 2027 through June 30, 2029, with two optional renewal periods of up to two years each, extending through June 30, 2033. Estimated annual value is $75,000 based on historical spending; the Department makes no guarantee regarding minimum hours or expenditures. Hourly rates are divided across three time bands: 7:00 AM to 5:00 PM, 5:00 PM to 7:00 AM, and weekends/holidays, with rates fixed during the initial term and all travel, mileage, meals, lodging, overhead, and administrative costs included in the rate.

Bidders must submit staffing and dispatch plans, technician resumes, relevant licenses and certifications, three business references, and current insurance policies (comprehensive general liability and motor vehicle liability at $1 million per occurrence/aggregate each). Evaluation totals 160 base points: evaluated price (60 points), technical qualifications (85 points), database administration capability (10 points), and discretionary add-value points (up to 10 points). Apparent successful bidder notification is estimated for March 2027. A virtual bidders conference is scheduled for November 16, 2026, from 10:00 AM to 11:30 AM EST. Written questions are due December 4, 2026, with official answers published by December 18, 2026.