2623845-service-nice gold maintenance-brand specific

The State of California is requesting bids for Nice Gold maintenance services on a brand-specific basis, with bids due June 16, 2026. The procurement seeks qualified vendors to provide preventive maintenance, corrective maintenance, emergency support, and software updates for Nice Gold systems.

Service requirements include 24/7 availability for critical system issues, defined response times for various severity levels, and comprehensive technical support capabilities. Bidders must demonstrate expertise in Nice Gold systems and submit detailed implementation plans showing compliance with specified service level agreements and performance metrics.

Bidders must complete and submit the Certified Business Enterprise (CBE) Form as part of their proposal package. The form requires declaration of business enterprise status, including certification levels and any applicable disadvantaged business enterprise or minority-owned business enterprise designations relevant to California procurement requirements.

Required submission documents include the standardized purchasing forms listed in Appendix A. Pricing structure must align with defined service tiers and support levels, with clear separation between base maintenance fees and optional add-on services. Bidders are subject to California's purchasing regulations, performance standards, and compliance requirements. Questions are due by the proposal deadline of June 16, 2026.