25-96-020 ImageTrust and AppXtender Upgrade Services

The California Department of Housing and Community Development (HCD) is seeking a contractor to upgrade its existing ImageTrust and AppXtender/AppEnhancer (AX) systems through a Request for Quote (RFQ) numbered 25-96-020. The primary objective is to upgrade the current ImageTrust Batch Capture version 7.1.0.4 and AppEnhancer version 24.4 Patch 01 to their latest supported versions while migrating the entire system from on-premises infrastructure to Microsoft Azure cloud environment. Key deliverables include establishing development, test, and production environments, migrating image files and databases, integrating with Oracle databases, configuring AppEnhancer components like Web Access, REST Services, and Rendering Server, and providing user training and documentation. Mandatory qualifications for bidders include a minimum of five years of hands-on experience with ImageTrust and AppXtender upgrades, on-premises to Azure migrations, Azure infrastructure components, Oracle database integration, and AppEnhancer configuration. Critical dates include a written question submission deadline of January 5, 2026 at 2:00 p.m., final quote submission deadline of January 14, 2026 at 2:00 p.m., and quote evaluation on January 16, 2026. The tentative agreement start date is February 24, 2026, with performance continuing through August 23, 2026, and potential extension for up to three years.

While the SB/DVBE participation requirement has been waived, the procurement does include a Small Business (SB) Incentive Program offering a 5% small business preference and a 1% to 5% disabled veteran business enterprise (DVBE) incentive based on confirmed participation levels. Bidders are required to submit three professional references with direct experience in similar services, along with key personnel resumes, a comprehensive cost quote, mandatory qualifications response, and various certifications. Pricing must be submitted as a lump-sum total cost inclusive of all labor, materials, travel, overhead, and other project-related expenses, with no additional charges permitted. Payment will be made upon completion of all tasks and deliverables, with invoices submitted within 90 calendar days after the agreement term ends. The procurement targets specific California jurisdictions including Lake Riverside CDP, Marin City CDP, Twin Lakes CDP, Hidden Valley Lake CDP, and Yosemite Lakes CDP. All submitted materials will become the property of the State of California and are subject to public records disclosure. While no specific budget range is explicitly stated, the comprehensive nature of the system upgrade suggests a significant investment in modernizing HCD's document management and cloud infrastructure.