16-20002-000 Telephone Repair Services

The California Department of State Hospitals (DSH) in Los Angeles County has issued a Request for Quote (RFQ #16-20002-000) for Telephone Repair Services targeting the DSH-Metropolitan facility in Norwalk. The procurement seeks a contractor to provide comprehensive telephone repair and modification services, including all necessary personnel, labor, tools, equipment, insurance, permits, and licenses. Specific service requirements include maintaining approximately 1,600 CentraNet phone lines, providing repair services within 24 hours of notification, and offering emergency 24/7 service with a two-hour response time. Bidders must possess either a current C-7 Low Voltage Systems or C-10 Electrical Contractor License issued by the California Contractors State Licensing Board. The contract is anticipated to run from July 1, 2016, through June 30, 2018, with service hours defined as Monday through Friday, 7:30 AM - 4:00 PM. Key procurement dates include April 22, 2016, as the deadline for submitting questions and May 3, 2016, at 3:00 PM as the final quote submission deadline.

The solicitation includes Small Business and Disabled Veteran Business Enterprise (DVBE) preference programs, offering up to a 5% bid preference to qualifying vendors. Contractors must meet substantial insurance requirements, including $1 million per occurrence and $2 million aggregate Commercial General Liability coverage, and Workers' Compensation insurance. Successful bidders must also pass background checks and comply with all DSH security procedures. The contract will be awarded to the lowest responsive and responsible bidder after applying preference and incentive calculations. Pricing is structured with standard hourly rates for regular service and overtime rates of 1.5 times the regular rate with a two-hour minimum for after-hours emergency services. While no specific budget range is explicitly stated, the comprehensive service requirements and two-year contract duration suggest a potentially significant contract value for the selected vendor.