002-0125RFP Fulfillment Services

Travel Oregon, operating under the Oregon Tourism Commission, is seeking a comprehensive fulfillment services vendor for managing travel guide distribution, customer service, and trip planning support. The Request for Proposal (RFP) 002-0125 solicits a qualified contractor to handle individual and bulk guide orders, maintain a software system for guide requests, manage inventory, provide customer service via phone and email, and support trade show materials distribution. The procurement is specifically for Multnomah County and covers statewide travel guide operations. Evaluation criteria will include scoring across approach, core experience, key personnel, and budget categories. The RFP was published on February 3, 2025, with proposal submissions due by March 3, 2025, and an anticipated contract start date of July 1, 2025. The initial contract term is expected to be approximately two years, with potential extensions, and vendors must submit detailed rate structures covering account management, order processing, warehouse services, and special projects.

The solicitation demonstrates a strong preference for Oregon-based companies and encourages participation from minority and women-owned businesses, indicating potential set-aside or diversity considerations. In 2024, the current fulfillment program processed 58,159 individual orders and 836 bulk orders, with a projected annual business growth of 5%. The successful vendor must manage logistics for shipping across all U.S. states and Canadian provinces, maintain 99.8% shipment accuracy, and provide comprehensive reporting and inventory management. While specific budget ranges are not explicitly stated, vendors will be expected to propose competitive pricing structures that align with the program's current operational scale. The RFP emphasizes comprehensive service delivery, technological capability, and a commitment to high-performance standards in travel guide fulfillment services.