USCIS Customer Service Accounts and Integration (CSAI) III
Past Recompete Updated
- Agency
-
Citizen and Immigration Services
Department of Homeland Security
- Solicitation expected
- Estimated value
- $10,000,000 to $20,000,000
- Set-aside
- Total Small Business
Forecast facts
- Incumbent contract
-
- 70SBUR24C00000007 Federal contract award held by Akiak Technology, LLC Ends Dec 26, 2026 · Value with all options $26,364,747 · Set aside: 8(a) Sole Source
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 541330 Engineering Services
- Place of performance
- Camp Springs, MD
- Forecast number
- F2025072091
- Points of contact
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
The U.S. Citizenship and Immigration Services (USCIS) is seeking professional IT services to support the Customer Service Accounts and Integration (CSAI) III program, a follow-on to the existing CSAI contract. The objective is to operationalize an integrated online account experience for USCIS's Office of Information Technology to enhance customer service and interaction with the public seeking immigration benefits. The estimated solicitation release date is April 5, 2026, with an anticipated award date of September 27, 2026.
The estimated contract award value ranges between $10 million and $20 million under the Engineering Services NAICS category (541330). This is designated as a Total Small Business set-aside. Work will be performed in Camp Springs, Maryland. The primary point of contact for requirements is Katherine Brown at katherine.a.racine@uscis.dhs.gov or (802) 503-9105, with contracting inquiries directed to Patrick C. Gadwah at patrick.c.gadwah@uscis.dhs.gov or (802) 829-0013.
This recompete follows the award of Contract Number 70SBUR24C00000007 to Akiak Technology, LLC, a tribally-owned, minority-owned 8(a) Program Participant and HUBZone-certified small business. The existing contract was awarded on September 27, 2024, with a ceiling value of $24.1 million and an ultimate completion date of September 26, 2026. Akiak Technology brings demonstrated expertise in federal IT modernization and digital service delivery, with an established track record supporting USCIS and other civilian federal agencies.
Forecast text
Update 3/5/2026: This procurement is no longer needed and has been cancelled.
USCIS has a requirement for Customer Service Accounts and Integration (CSAI) with the objective to obtain professional IT services for the USCIS Office of Information Technology (OIT) Office of Chief Information Officer (CIO) to operationalize the integrated online account experience to enhance customer service and interaction with the public seeking benefits adjudicated by USCIS. This is a follow-on contract to the existing CSAI contract and provides for implementing the next phases of our requirement
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