Outsourced Contact Center Contract (OC3)
Past Recompete Updated
- Agency
-
Federal Emergency Management Agency
Department of Homeland Security
- Solicitation expected
- Estimated value
- $50,000,000 to $100,000,000
- Set-aside
- No set-aside
Forecast facts
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Place of performance
- Multiple
- Forecast number
- F2024066496
- Points of contact
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
This forecasted federal contract opportunity is for the Outsourced Contact Center Contract (OC3), a recompete requirement from the Federal Emergency Management Agency (FEMA). The purpose is to provide surge contact center support during periods of increased disaster activity, including responding to incoming calls and performing data entry. The selected contractor must have the capability to provide up to 44,000 production hours per week, 24 hours a day, 7 days a week, including weekends and holidays.
The estimated solicitation release date is June 7, 2024, with an estimated award date of June 12, 2024. The estimated award value range is between $50,000,000 and $100,000,000. The contract will be awarded to one of the four FEMA-established Blanket Purchase Agreement (BPA) holders for this requirement.
Forecast text
This call order requirement will be solicited between the four FEMA established BPA holders, 70FBTX21A00000001 GDIT, 70FBTX21A00000002 ITCON, 70FBTX21A00000003 Maximus, and 70FBTX21A00000004 TTEC.
The purpose of this requirement is to award Call-Order(s) against FEMA's Blanket Purchase Agreements (BPA) for surge Contact Center support, during periods of surge disaster activity, there is a need to respond to incoming calls and perform data entry for individuals and businesses in direct support of disaster activity. The government requires the contractor be prepared to provide up to 28,000 production hours per week. The Contractor will have the capability to increase, at FEMA's discretion, the weekly production hours up to a maximum of 44,000 production hours. The Contractor shall have the capability to support 24 hours a day, 7 days a week, inclusive of weekends and holidays.
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