Outsourced Contact Center Contract (OC3)
Past New Requirement Updated
- Agency
-
Federal Emergency Management Agency
Department of Homeland Security
- Solicitation expected
- Estimated value
- $2,000,000 to $5,000,000
- Set-aside
- No set-aside
Forecast facts
- Anticipated award
- Through
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Place of performance
- Multiple
- Forecast number
- F2024065727
- Points of contact
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
This forecasted federal contract opportunity is for the Outsourced Contact Center Contract (OC3) issued by the Federal Emergency Management Agency (FEMA). The purpose is to award Call-Orders against FEMA's Blanket Purchase Agreements (BPA) for surge Contact Center support during periods of disaster activity. The contractor must be prepared to provide up to 11,200 production hours per week, with the capability to increase up to 20,000 hours at FEMA's discretion. The contractor must be able to support 24 hours a day, 7 days a week, including weekends and holidays.
The estimated award value range for this contract is between $2,000,000 and $5,000,000. The contractor will be required to provide contact center services to respond to incoming calls and perform data entry for individuals and businesses in direct support of disaster activity. The place of performance is not specified in the forecasted details.
Forecast text
This requirement will be solicited to FEMA's OC3 BPA Holders, Three large and one small Business, GDIT, ITCON, Maximus and TTECH. The purpose of this requirement is to award Call-Order(s) against FEMA's Blanket Purchase Agreements (BPA) for surge Contact Center support, during periods of surge disaster activity, there is a need to respond to incoming calls and perform data entry for individuals and businesses in direct support of disaster activity. The government requires the contractor be prepared to provide up to 11,200 production hours per week. The Contractor will have the capability to increase, at FEMA's discretion, the weekly production hours up to a maximum of 20,000 production hours. The Contractor shall have the capability to support 24 hours a day, 7 days a week, inclusive of weekends and holidays.
On GovTribe
Work this forecast
- Track it in your pipeline
- Find teaming partners
- Similar forecasts
- Ask GovTribe AI about this forecast