Ombudsman Reporting & Program Support / Re-compete
Forecast Recompete Updated
- Agency
-
Centers for Medicare and Medicaid Services
Department of Health and Human Services
- Solicitation expected
- Estimated value
- $20,000,000 to $50,000,000
- Set-aside
- Total Small Business
Forecast facts
- Incumbent contract
-
- GS00F221CA Federal IDV award held by Duty First Consulting LLC Ordering ends Jul 31, 2030 · Ceiling $115,338,780
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- Not on record
- Forecast number
- 270262
- Points of contact
-
- Amberly Kovalick amberly.kovalick@cms.hhs.gov (410) 786-8137
- Deborah Pujals Keyser deborah.pujalskeyser@cms.hhs.gov (410) 786-8096
Forecast details come from CMS's procurement forecast. Agencies' dates and values are estimates.
About this forecast
The Centers for Medicare and Medicaid Services (CMS) is conducting a competitive recompete for Ombudsman Reporting and Program Support services under the GSA Federal Supply Schedule. The procurement seeks a contractor to process complex and sensitive cases requiring specialized expertise of the Medicare Beneficiary Ombudsman escalation team and to identify and analyze systemic Medicare issues that will improve beneficiary services. The solicitation is estimated to release on January 5, 2027, with award targeted for April 20, 2027.
The estimated award value ranges from $20 million to $50 million. Work is performed on a time-and-materials basis over a five-year period of performance beginning April 27, 2027, at domestic locations. This is designated as a Total Small Business set-aside. Amberly Kovalick serves as the Contracting Officer (amberly.kovalick@cms.hhs.gov, 410-786-8137), with Deborah Pujals Keyser providing financial and contract management support (deborah.pujalskeyser@cms.hhs.gov, 410-786-8096).
The incumbent awardee is Duty First Consulting LLC, a Service-Disabled Veteran-Owned Small Business, under GSA Federal Supply Schedule contract GS00F221CA. That multiple-award schedule contract, awarded August 1, 2015, carries a ceiling value of $115.3 million with an ultimate completion date of July 31, 2030. CMS placed a delivery order under the existing schedule for ombudsman reporting and program support valued at $19.5 million on a time-and-materials basis through June 2027, which this recompete will replace.
Forecast text
Ombudsman Reporting & Program Support Re-compete: The purpose of this procurement is to process cases that are complex and sensitive in nature and require specialized expertise of the Medicare Beneficiary Ombudsman (MBO) escalation team to successfully resolve the issue, and identify and analyze systemic Medicare issues that will improve beneficiary services.
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