OC3 Call Order
Past Recompete Updated
- Agency
-
Federal Emergency Management Agency
Department of Homeland Security
- Solicitation expected
- Estimated value
- $50,000,000 to $100,000,000
- Set-aside
- No set-aside
Forecast facts
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Place of performance
- Multiple
- Forecast number
- F2024066886
- Points of contact
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
The Federal Emergency Management Agency (FEMA) is seeking to award a call order for surge Contact Center support during periods of disaster activity. The purpose is to respond to incoming calls and perform data entry in direct support of disaster response. The contract requires the ability to provide up to 28,000 production hours per week, with the option to increase to a maximum of 16,800 hours. The contractor must be capable of 24/7 operations, including weekends and holidays. The estimated solicitation release date is July 17, 2024, with an estimated award date of July 20, 2024.
The estimated award value range for this contract is $50,000,000 to $100,000,000. The contract will be awarded to one small business and three other than small businesses that hold FEMA's Blanket Purchase Agreements (BPAs) for this type of support.
Forecast text
This call order requirement will be solicited between the four FEMA established BPA holders, 70FBTX21A00000001 GDIT, 70FBTX21A00000002 ITCON, 70FBTX21A00000003 Maximus, and 70FBTX21A00000004 TTEC. One Small Business and three Other Than Small Businesses. The purpose of this requirement is to award Call-Order(s) against FEMA's Blanket Purchase Agreements (BPA) for surge Contact Center support, during periods of surge disaster activity, there is a need to respond to incoming calls and perform data entry for individuals and businesses in direct support of disaster activity. The government requires the contractor be prepared to provide up to 28,000 production hours per week. The Contractor will have the capability to increase, at FEMA's discretion, the weekly production hours up to a maximum of 16,800 production hours. The Contractor shall have the capability to support 24 hours a day, 7 days a week, inclusive of weekends and holidays.
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