National Implementation of HCAHPS Survey
Forecast Recompete Updated
- Agency
-
Centers for Medicare and Medicaid Services
Department of Health and Human Services
- Solicitation expected
- Estimated value
- $20,000,000 to $50,000,000
- Set-aside
- No set-aside
Forecast facts
- Incumbent contract
-
- GS10F0166R Federal IDV award held by Health Services Advisory Group, Inc. Ordering ended Jan 13, 2025 · Ceiling $70,973,556
- Anticipated award
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Points of contact
Forecast details come from HHS's procurement forecast. Agencies' dates and values are estimates.
About this forecast
The Centers for Medicare and Medicaid Services is recompeting a task order for National Implementation of HCAHPS Survey, which involves continuing Hospital Consumer Assessment of Healthcare Providers and Systems National implementation, including revising the survey instrument and adding new modes of survey implementation. The work encompasses establishing HCAHPS as a core set of questions administered as a stand-alone questionnaire or combined with broader hospital-specific items, designed to gather data for CMS comparative public reporting and Congressional healthcare disparities reports. Solicitation is estimated to release on January 1, 2027, with award targeted for May 1, 2027.
Award value is estimated between $20 million and $50 million. The contract follows NAICS code 541611, Administrative Management and General Management Consulting Services. Points of contact are Kelly Housein, Contracting Officer, at kelly.housein@cms.hhs.gov or 410-786-2352, and Theresa Famolaro at theresa.famolaro@cms.hhs.gov or 410-786-6696.
The recompeted award is Federal Supply Schedule contract GS10F0166R, a multiple-award GSA Schedule contract that was originally awarded January 14, 2005, with ultimate completion date of January 13, 2025. The incumbent awardee is Health Services Advisory Group. The existing contract ceiling is $70,973,556 and covers consulting services, facilitation services, and survey services in support of agency management, organizational, and business improvement efforts, including strategic planning, organizational assessments, and performance measurement.
Forecast text
The purpose of this task order is to continue Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) National implementation, including revising the survey instrument and adding new modes of survey implementation. HCAHPS should be seen as a core set of questions that can be administered as a stand-alone questionnaire or combined with a broader set of hospital-specific items. HCAHPS is designed to gather only the necessary data that CMS needs for comparative public reporting, as well as items that are used for Congressional reports on healthcare disparities, and should complement, not replace, data that hospitals are currently collecting that support improvement in internal hospital customer services and related activities.
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