National Implementation of HCAHPS Survey
Forecast Recompete Updated
- Agency
-
Centers for Medicare and Medicaid Services
Department of Health and Human Services
- Solicitation expected
- Estimated value
- $20,000,000 to $50,000,000
- Set-aside
- Not on record
Forecast facts
- Incumbent contract
-
- GS10F0166R Federal IDV award held by Health Services Advisory Group, Inc. Ordering ended Jan 13, 2025 · Ceiling $70,973,556
- Anticipated award
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Points of contact
Forecast details come from HHS's procurement forecast. Agencies' dates and values are estimates.
About this forecast
The Centers for Medicare and Medicaid Services (CMS), part of the Department of Health and Human Services, plans a recompete for the National Implementation of HCAHPS Survey task order, with solicitation release estimated for 2027-01-01 and award estimated for 2027-05-01. The incumbent is Health Services Advisory Group. The task continues national Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) implementation, including revising the survey instrument and adding new modes of survey implementation. HCAHPS is a core question set that can be administered stand-alone or combined with broader hospital-specific items, gathering only the data CMS needs for comparative public reporting and Congressional reports on healthcare disparities, and complementing rather than replacing data hospitals already collect to improve internal customer service.
The estimated award value range is $20 million to $50 million, and the requirement is classified under NAICS 541611, Administrative Management and General Management Consulting Services. Contracting Officer Kelly Housein (kelly.housein@cms.hhs.gov, 410-786-2352) and Theresa Famolaro (theresa.famolaro@cms.hhs.gov, 410-786-6696) are the listed points of contact at CMS.
Forecast text
The purpose of this task order is to continue Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) National implementation, including revising the survey instrument and adding new modes of survey implementation. HCAHPS should be seen as a core set of questions that can be administered as a stand-alone questionnaire or combined with a broader set of hospital-specific items. HCAHPS is designed to gather only the necessary data that CMS needs for comparative public reporting, as well as items that are used for Congressional reports on healthcare disparities, and should complement, not replace, data that hospitals are currently collecting that support improvement in internal hospital customer services and related activities.
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